Have you ever signed up for a dog food subscription thinking it’d make life easier, only to realize it’s not quite the fit? Now you’re wondering how to cancel Ollie subscription, you’re not alone. This guide walks you through it all, from simple steps to alternatives, so you can make the best choice for your furry friend.
Understanding Your Ollie Dog Food Plan
Ollie offers fresh, human-grade dog food delivered right to your door on a subscription basis. It’s tailored to your dog’s needs, like age, weight, and activity level.
But life changes, right? Maybe your pup’s tastes shift, or your budget does. Knowing how the plan works helps you decide if canceling is the way to go.
Subscriptions auto-renew, and you get charged before each shipment. Deliveries come every few weeks, depending on your setup.
If you cancel, it stops future charges but doesn’t affect boxes already on the way. Think about why you’re canceling. Is it the cost, or does your dog just prefer kibble?
Why You Might Want to Pause Instead
Before hitting that cancel button, consider pausing your Ollie subscription. It’s a great middle ground if you need a break but might come back. For instance, if you’re traveling or have extra food stockpiled, skipping a delivery keeps things flexible.
Pausing isn’t a formal “pause” button, but you can adjust your schedule. Log into your account and skip deliveries up to six weeks at a time. This way, you avoid waste without ending the whole thing.
I’ve seen friends do this during holidays, and it worked smoothly.
Alternatives to Canceling Your Ollie Subscription
Canceling isn’t always the answer. Ollie gives options to tweak your plan. You can change recipes if your dog gets bored. Or switch to a half-fresh plan to mix with other food.
These tweaks might save you from starting over elsewhere.
Adjust your delivery frequency in your account settings. Go to the “Manage Pup’s Box” section and update the date or skip one. It’s handy for avoiding overload.
What if your dog’s weight changes? Update their profile to increase or decrease portions, which affects your bill too.
How to Adjust Food Amounts
Need more or less food? It’s easy. First, contact Ollie’s health team through their form for expert advice. They’ll suggest updates based on your pup’s details.
Or do it yourself: Log in, edit your pup’s details, and tweak activity level or ideal weight. Small changes, like 1-2 pounds, prevent big shifts in portions.
Billing updates right away, but changes hit your next box. Decreasing might lower costs, while increasing could raise them. This keeps your subscription active without the hassle of canceling.
Step-by-Step Guide: How to Cancel Ollie Subscription Online
Ready to cancel? The online method is straightforward. You can’t do it through the app, so use the website. It’s quick, and you control the process.
- Log into your Ollie account at myollie.com.
- Click the “My Info” tab at the top.
- Scroll to “Subscriptions” and view your active dogs.
- Next to each dog, click “Cancel Subscription.”
- Fill out a short survey, then confirm by clicking “Cancel My Subscription.”
Repeat for multiple dogs. This turns off auto-renew, stopping new orders. No more charges after that. But remember, cancel at least six days before your next delivery to avoid getting billed.
Canceling via Phone or Email
Prefer talking to someone? Call Ollie’s customer service at 844-88-OLLIE (65543). They’re available Monday to Friday, 9 AM to 8 PM ET, and Saturdays 10 AM to 7 PM. Explain you want to cancel, and they’ll guide you.
Email caninecare@ollie.com with your details. Include your account info and reason. They’ll process it, but it might take a day or two. Text the same number if you’re opted in. This is great if you’re busy and can’t log in.
What Happens After You Cancel Ollie Subscription
Once canceled, your account stays active for accessing past orders or health screenings in the app. No new boxes ship, and billing stops. If a box is processing, you’ll still get it.
Ollie doesn’t offer pro-rated refunds for unused days. But if it’s your starter box and your dog hates it, you can get a full refund. That’s their money-back guarantee. For later boxes, refunds only if Ollie made an error, like wrong shipment.
No returns accepted, so donate unused food if possible. Reactivating is simple: Log back in and restart your plan.
Ollie Refund Policy Explained
Understanding refunds avoids surprises. The starter box comes with a 100% money-back guarantee if your pup doesn’t love it. Contact support within a reasonable time.
For ongoing subscriptions, no refunds for unwanted boxes unless shipped by mistake. If packaging issues arise, like cracked packs, report it for a partial refund. Always check your box upon arrival.
| Refund Type | Eligibility | How to Request |
|---|---|---|
| Starter Box | Dog doesn’t like the food | Email or call support |
| Later Boxes | Shipping error or damage | Contact within days of receipt |
| No Refunds | Unused portions after cancel | N/A |
This table sums it up. Refunds process to your original payment method.
Tips for a Smooth Ollie Subscription Cancellation
Want to make it painless? Time it right. Check your next delivery date in your account and cancel early. Update your payment info if needed before ending.
Keep records: Screenshot confirmations or note call details. If issues pop up, like unauthorized charges, dispute with your bank.
Explore other dog food options. Services like The Farmer’s Dog or Nom Nom might suit better. Or go back to store-bought. My own dog switched to a mix, and it saved us money.
Read reviews on sites like Reddit for real experiences. People share tips on avoiding cancellation hassles.
FAQs About How to Cancel Ollie Subscription
Now, let’s dive into some common questions.
Q: Can I pause my Ollie subscription instead of canceling?
Yes, you can effectively pause by skipping deliveries. Log in, go to manage your box, and reschedule or skip up to six weeks. It’s perfect for short breaks. Contact support if you need longer.
Q: Will I get a refund after canceling my Ollie subscription?
Generally, no refunds for boxes after the starter one, unless there’s an error. The starter box has a full guarantee. Cancel early to avoid new charges.
Q: How do I reactivate my Ollie dog food subscription?
It’s easy. Log back into your account and update your pup’s profile to restart deliveries. No need to create a new plan from scratch.
Conclusion
Canceling your Ollie subscription doesn’t have to be stressful. Whether you pause, adjust, or fully cancel, the key is knowing your options. Your dog’s happiness comes first, after all.
For more on subscription rights, visit the FTC’s guide. Or head to Ollie’s official FAQ.
Disclaimer: This article provides general guidance based on available information. Policies can change, so always check the official Ollie website for the latest details. We’re not affiliated with Ollie, and this isn’t legal advice.
