How to Cancel Factor Subscription [Step by Step]
If you want to cancel Factor subscription billing, you can deactivate your meal plan through your Factor account. You can also use the Factor mobile app, although the app may direct you through account settings to complete the process.
Factor is a weekly auto-renewing meal delivery service. Deleting the Factor app or simply stopping meal selections does not cancel your plan, so you need to deactivate the subscription before your next order cutoff.
What Is Factor and How to Cancel Factor Subscription Billing
Factor, formerly known as Factor 75, delivers fresh, fully prepared meals that you heat before eating. Its current plans allow you to choose 6, 8, 10, 12, 14, or 18 meals per week, with optional breakfasts, snacks, shakes, and other add-ons.
Pricing depends on your meal quantity, promotions, premium selections, shipping, and location. A recent September 2026 price check found standard Factor boxes ranging from about $84 for six meals to about $207 for 18 meals before shipping, although your checkout price may differ.
Factor subscriptions renew weekly. If you do not choose your meals, Factor can prepare a weekly order based on your plan preferences, so ignoring the account does not stop recurring deliveries.
Factor says plan changes, skips, and cancellations must be completed before the weekly cutoff. Its current consumer pages describe the cutoff as five days before delivery, so checking the exact deadline displayed in your account is the safest approach.
How to Cancel Factor Subscription on the Website
Factor’s current cancellation page provides a self-service option for desktop and laptop users.
- Go to Factor75.com and sign in to your account.
- Open Plan Settings.
- Scroll down to the Status section.
- Select Deactivate My Plan.
- Review any alternatives Factor offers.
- Select Cancel Anyway if you still want to cancel.
- Choose your reason for leaving.
- Select Deactivate Now to finish.
- Save the confirmation page or email.
Factor describes deactivation as stopping deliveries indefinitely. You can reactivate the account later if you decide to use the service again.
Do not stop after the first cancellation screen. Continue until your account shows the plan as deactivated, then keep a screenshot or confirmation email.
How to Cancel Factor Through the Mobile App
Factor also provides cancellation controls for its iOS app. The current official instructions use an account-deactivation path rather than an Apple App Store subscription cancellation.
- Open the Factor app and sign in.
- Tap the three horizontal lines in the upper-right corner.
- Open Settings.
- Select Personal Information.
- Scroll down and select Delete Account.
- Select Continue to deactivate.
- Follow the remaining confirmation prompts.
- Check that your plan is no longer active.
The Factor app is free in Apple’s App Store and Google Play, and the meal plan itself is managed through Factor. The official mobile listings direct customers to Factor customer service for account assistance rather than describing an Apple or Google Play subscription.
Removing the app from your phone does not perform these account steps. Confirm the plan status before uninstalling it.
Cancel Before Factor’s Weekly Cutoff
Timing matters because Factor begins processing each box several days before delivery. Factor’s current consumer pages state that changes should generally be made five days before your scheduled delivery.
Your account should show the specific cutoff for your next box. Use that date and time instead of assuming that every Factor customer has the same weekly deadline.
Factor also says it cannot modify or cancel an order once that order has already been processed. If you cancel after the cutoff, the current box may still be charged and delivered while the deactivation applies to later weeks.
Recent Reddit and Trustpilot posts include customers who said they deactivated their plans but still received a first or already scheduled box. These are individual reports, but they make it worth checking both your subscription status and your upcoming delivery separately.
How to Skip a Factor Delivery Instead of Canceling
If you only need a temporary break, you can skip a week without ending your entire subscription.
On the Factor website:
- Sign in to your account.
- Select the delivery week you do not want.
- Choose Edit Delivery.
- Select Skip Week.
- Confirm the change before the cutoff.
In the Factor app, open the week you want to skip, tap the three dots next to the delivery date, and select Skip Week.
Skipping is not the same as canceling. Your subscription remains active and future weekly deliveries can resume automatically.
What Happens After You Cancel Factor
Once Factor successfully deactivates your plan, future recurring deliveries should stop. You can later reactivate the account if you want to order again.
A box that has already passed its cutoff is different. Factor states that orders cannot be modified or canceled once processed, so deactivating the subscription may not stop an already locked delivery.
Check your account for upcoming deliveries after cancellation. If a box still appears and you believe you canceled before its cutoff, contact Factor promptly and keep your cancellation evidence.
Promotional benefits can also end when you cancel. For example, Factor’s current free-breakfast promotion says the benefit becomes invalid when a subscription is canceled and is not automatically restored after reactivation.
How to Contact Factor Customer Support
If the website or app will not let you cancel, contact Factor customer service directly. Factor’s current app listings provide the following U.S. support details:
- Phone: (888) 573-5727
- Email: help@factor75.com
When contacting support, provide the email address attached to your Factor account and explain that you want the recurring meal plan deactivated.
Ask the representative to confirm whether your next box has already passed its cutoff. Also request written confirmation that the subscription has been canceled.
Do not send your full card number, CVV, password, or other sensitive payment information by email.
Can You Get a Refund From Factor?
Canceling a Factor subscription does not automatically refund a box that has already been processed. Factor explicitly states that it cannot modify or cancel an order once processing has begun.
For problems such as damaged meals, missing products, spoiled food, or delivery issues, contact customer service as soon as possible. Refund or account-credit eligibility may depend on what happened and the status of the order.
Factor’s public consumer pages do not currently promise a general money-back guarantee for simply changing your mind after a weekly order has locked. Because refund outcomes can vary, ask support to review the specific transaction rather than assuming a canceled plan will reverse the charge.
Recent Trustpilot reviews contain mixed experiences with cancellation-related refunds and credits. These reviews describe individual cases and should not be treated as Factor’s official refund policy.
Common Factor Cancellation Problems and Solutions
You canceled but another box is coming.
Check whether that delivery had already passed its cutoff. Factor says processed orders cannot be canceled, so subscription deactivation may only stop later weeks.
You cannot find the cancellation option.
Use Factor’s desktop website and open Plan Settings > Status > Deactivate My Plan. Follow every prompt until you reach the final confirmation.
You only want to stop one week.
Use Edit Delivery > Skip Week rather than deactivating the whole plan. Complete the change before the cutoff shown for that delivery.
You canceled immediately after joining but still see a first order.
Contact Factor and specifically ask about that order. Recent customer reports suggest that first-box handling can cause confusion, so verify the order separately instead of relying only on the plan’s deactivated status.
Tips to Prevent Future Factor Charges
Cancel before the cutoff shown in your account, preferably with enough time to contact support if something goes wrong. Do not wait until the expected delivery date.
Check both your plan status and upcoming deliveries. A deactivated subscription does not necessarily mean a box that has already been processed can still be stopped.
Save screenshots, confirmation emails, and any customer service messages. Review your next card statement to make sure no new weekly Factor charge appears.
Do not rely on deleting the app or blocking your card as a substitute for cancellation. Use Factor’s official deactivation process so there is a clear record that you ended recurring deliveries.
FAQs About Canceling Factor Subscription
Q: Can I cancel Factor at any time?
Yes. Factor says you can cancel or deactivate your plan at any time, but you need to act before the cutoff to stop the next box.
Q: Does deleting the Factor app cancel my subscription?
No. The meal plan is tied to your Factor account, so uninstalling the app does not complete the account-deactivation process.
Q: Will Factor refund me if I cancel after being charged?
Not automatically. If the order has already been processed, Factor says it cannot normally be canceled, so you should contact customer service about any refund or credit request.
Q: How do I know my Factor subscription is canceled?
Your plan should show as deactivated after you complete the cancellation steps. Save the confirmation and also check upcoming deliveries to make sure no additional box remains scheduled.
Conclusion
The easiest way to cancel Factor subscription billing is to sign in on the Factor website, open Plan Settings, select Deactivate My Plan, and complete every confirmation step. You can also deactivate through the mobile app.
Check your upcoming delivery after canceling because a box that has already passed its cutoff may still be processed. Keep your confirmation and review your next statement to make sure recurring Factor charges have stopped.
Disclaimer: This guide provides general educational information based on publicly available details at the time of writing. Cancellation procedures and refund policies may change. Contact the service or your payment provider for account-specific assistance.
