How to Cancel PropStream Subscription [Step by Step]
PropStream is a real estate data and lead-generation platform used by investors, agents, and wholesalers. It provides property records, ownership info, comps, skip tracing options, and marketing tools.
Plans typically start around $99 per month for the Essentials tier, with higher Pro and Elite options available. Annual billing can lower the effective monthly rate. Charges usually appear on the credit or debit card you added at signup.
Deleting the mobile app does not cancel your PropStream subscription. The app is only a companion tool that needs an active paid account. To stop the recurring charge, you must cancel through official support channels before your next billing date.
This guide walks you through the process, what happens next, and how to avoid extra fees.
What Is PropStream and How Billing Works
PropStream runs on a month-to-month subscription model. You can cancel at any time, but you generally stay responsible for the fees through the end of your current billing cycle. The monthly fee is typically non-refundable. Access continues until that cycle ends.
Billing happens automatically on the payment method on file. Most users see the charge listed as PropStream or a related descriptor on their card statement. A 7-day free trial is commonly offered. If you do not cancel before the trial ends, it usually converts to a paid plan.
Anyone with account access can request cancellation. The official process requires contacting customer support. PropStream’s terms and FAQ state that you cancel by reaching out to support prior to the next billing cycle date. Live chat is available inside the logged-in account during business hours. Email and phone are also listed options.
Support hours are generally Monday through Friday, 6 AM to 6 PM Pacific Time. The main support number listed across help pages and terms is 877-204-9040.
The FAQ specifically lists (877) 817-7377 for cancellation requests. Email is support@propstream.com. Always confirm the current numbers on the official PropStream site or inside your account, as details can change.
How to Cancel by Contacting Customer Support
The standard way to cancel is by contacting PropStream support. Gather your account email, username, and recent billing details first. This helps the representative verify you quickly.
- Log into your PropStream account if possible and note your next billing date and plan.
- Call during business hours. Try the numbers listed on the official help or FAQ pages (commonly 877-204-9040 or the cancellation-specific number shown in the FAQ).
- Clearly state that you want to cancel your subscription and stop auto-renewal. Provide your account details when asked.
- Ask for a confirmation email or reference number once the request is processed.
- Alternatively, email support@propstream.com with the same request and your account information. Keep a copy of the sent email.
- If you are logged in during hours, check for the live chat option inside the platform and request cancellation there.
Cancel before the next billing cycle starts. Doing so typically prevents the following month’s charge. Confirmation usually arrives by email. Save that message.
Preparing Your Account Before You Cancel
Export any lists, saved properties, contacts, or reports you want to keep. Access generally ends after the current paid period, and data retention policies can limit how long information stays available.
Review your billing history inside the account if you can log in. Note any add-ons such as Lead Automator, extra team seats, or prepaid credits. These may affect the final bill or remaining access.
If you are still in a free trial, contact support before the trial period ends. Official replies on review sites confirm that trial cancellations also require reaching support. Simply closing the browser or deleting the app is not enough.
What Happens After You Cancel
Once support processes the request, auto-renewal should stop. You keep access through the end of the billing period you already paid for. No further recurring charges should appear after that date if cancellation was completed on time.
The monthly subscription fee is described as non-refundable in the terms. Pro-rata refunds are generally limited to cases where PropStream itself ends the account or at their discretion. Do not assume a refund for unused days.
Watch your next statement. If an unexpected charge appears after confirmed cancellation, contact support again with your confirmation details. You can also dispute the charge with your card issuer if needed, using the cancellation proof.
Tips for a Smooth Cancellation
Call early in the business day or mid-week when wait times may be shorter. Have your account email and last four digits of the payment method ready.
Request written confirmation every time. Email or chat often creates a paper trail faster than a phone call alone.
Set a calendar reminder a few days before your renewal date if you decide to stay a bit longer. This gives you time to cancel cleanly.
If you cannot reach anyone by phone, send the email request and follow up. Keep records of all attempts.
Common Problems and Solutions
Some users report difficulty reaching support or continued charges after an attempted cancel. The most common fix is to call again with your previous reference or email thread and request escalation.
If you are locked out of the account, use the password reset on the login page first. Then contact support with the email on file.
Trial-to-paid conversions happen automatically without a cancel request. Contact support before the trial ends to avoid the first paid charge.
If the charge shows on a statement you do not recognize, verify the descriptor matches PropStream and contact both the company and your bank.
Alternatives After Canceling
If you still need property data or lead tools, other real estate platforms offer similar search and list features. Compare pricing, data coverage, and export limits before switching. Many provide their own free trials. Export your PropStream data first so you can import key lists elsewhere.
FAQs About PropStream Cancel Subscription
Q: Does deleting the PropStream app cancel my subscription?
No. The mobile app is a free companion that requires an active subscription. You must contact support to stop billing.
Q: Will I get a refund after canceling PropStream?
The monthly fee is generally non-refundable. You keep access until the end of the current cycle. Any refund is typically discretionary and not guaranteed.
Q: Can I cancel PropStream online without calling?
Official terms and the FAQ direct users to contact customer support by phone or email. There is typically no self-serve cancel button described in public documentation.
Q: What if I cancel during a free trial?
Contact support before the trial ends. Official guidance states that failure to cancel converts the trial to a paid monthly plan.
Conclusion
To cancel your PropStream subscription and stop auto-renewal, contact customer support by phone or email before your next billing date and request written confirmation. This is the method described in PropStream’s terms and FAQ. Export your data first, then verify that future charges stop on your statement.
Follow the steps above and keep records of every interaction. That approach removes most friction and helps you avoid unwanted recurring charges.
Disclaimer: This article provides general educational information based on publicly available details from PropStream’s website, terms, and FAQ at the time of writing. It is not financial or legal advice. Policies, phone numbers, and processes can change. Contact PropStream support or your payment provider directly for help with your specific account.
