MONAT sells premium haircare and wellness products through a VIP customer program that often includes Flexship, a recurring auto-ship order.
You typically pay a small one-time VIP sign-up fee and place orders of about $84 or more to unlock discounts, free shipping thresholds, and points. Charges usually appear on the credit or debit card you have on file.
Deleting any related app or simply ignoring emails does not stop the subscription or prevent future charges. This guide walks you through the main ways to cancel Flexship and your VIP status so you can stop auto-renewals and recurring charges.
What Is MONAT and How Billing Works
MONAT is a direct-selling company focused on naturally based hair, skin, and wellness products. Many customers join as VIP members and set up Flexship, which ships selected products on a schedule you choose (often every 30 or 60 days).
Billing happens automatically on the payment method linked to your account when a Flexship processes. You generally see the charge on your card statement under MONAT or a similar descriptor. VIP status and Flexship are managed separately in some cases.
You can usually pause or cancel Flexship without fully closing the VIP account, though full account termination requires contact with support. Policies can vary by enrollment date, so check your own account details.
How to Cancel Flexship from Your Online Account
Most VIP customers enrolled in recent years can manage or cancel Flexship themselves. Log in at mymonat.com or through the account portal linked from monatglobal.com.
Look for the Flexship or My Flexship section (often under Shop or account menu). Select the option to manage, edit, or cancel the Flexship. Confirm the change and watch for a confirmation email or on-screen notice.
Make the change several days before the next scheduled process date (Flexships typically stop processing after the 25th of the month).
Keep a screenshot or note of the confirmation. This step stops future auto-ship orders and the related recurring charges in most cases.
How to Cancel by Contacting Customer Care
If you cannot reach the cancel option online, want to close the full VIP account, or enrolled before certain policy updates, contact MONAT Customer Care.
Call (888) 867-9987 (U.S. retail, VIP, and market partner support). Or email CustomerCareUSA@monatglobal.com. Have your account email, order number or VIP details, and last four digits of the payment method ready.
Clearly state that you want to cancel Flexship and/or your VIP customer account and stop all future recurring charges. Ask for written confirmation by email.
Support hours are typically Monday through Friday 10:00 a.m. to 7:00 p.m. EST; weekends are handled by email. You can also write to 10000 Northwest 15th Terrace, Doral, FL 33172 if needed. Save every reply and confirmation number.
What Happens After You Cancel
Once Flexship is canceled, no new auto-ship orders should process and the linked card should not receive further subscription charges for those shipments. Any order already in process may still ship and bill.
VIP perks such as certain discounts or points generally end when the VIP account is fully closed. Points and rewards may be forfeited upon termination.
You can still place one-time retail orders if you choose, but without VIP benefits. Monitor your card statement for one or two billing cycles afterward to confirm the recurring charges have stopped.
Tips for a Smooth Cancellation
Log in and cancel Flexship well before the next scheduled ship date so the change takes effect. Screenshot every screen and save confirmation emails.
If you have unused product within the return window, request a Return Authorization Number from Customer Care before shipping anything back.
Note any enrollment date on your account, as older enrollments sometimes carried different fee rules that no longer apply to most newer VIPs.
Double-check that the payment method on file is updated or removed only after you receive cancellation confirmation.
Common Problems and Solutions
Some people report difficulty finding the cancel button or seeing continued charges after they thought they canceled. Log out and back in, try a different browser, or clear cache first. If the option is missing, contact Customer Care right away and request written confirmation.
If a charge posts after cancellation, reply to the confirmation email or call support with the transaction details and ask for a review. Keep records of all communication. In rare cases where self-service is unavailable, email or phone is the reliable path.
FAQs About How to Cancel MONAT Subscription
Q: Does deleting the MONAT app or ignoring emails cancel my subscription?
No. Flexship and VIP billing are handled through your online account and the payment method on file. You must cancel through the account portal or Customer Care to stop auto-renewals and recurring charges.
Q: Will I be charged a cancellation fee?
For most VIP customers who enrolled after March 1, 2022, Flexship can typically be canceled without a fee through the account page. Older enrollments sometimes had fees tied to incomplete Flexship requirements, but current policy for newer accounts generally does not include them. Confirm with support for your specific account.
Q: Can I get a refund after canceling?
MONAT offers a 30-day money-back satisfaction guarantee on unused product (shipping and handling usually excluded). Contact Customer Care for a Return Authorization Number and follow their return instructions. Refund eligibility depends on timing and product condition.
Q: What if I was billed through Apple or Google?
The core MONAT VIP and Flexship program is normally billed directly to a card on file, not through the App Store or Google Play. If you somehow have a separate app-based charge, cancel it in your Apple ID or Google Play subscription settings in addition to contacting MONAT.
Conclusion
Canceling your MONAT subscription is usually straightforward once you log into the account portal and stop Flexship or reach out to Customer Care to close the VIP account. Taking these steps removes the main friction points and helps prevent ongoing charges.
Act a few days before your next scheduled order, keep written confirmation, and watch your statements. You stay in control of the process and can stop the auto-renewal cleanly.
Disclaimer: This is general educational information based on publicly available details at the time of writing. It is not financial or legal advice. Policies and contact options can change. Contact MONAT Customer Care or your payment provider for help specific to your account.
