How to Cancel KOCOWA Subscription [Step by Step]

KOCOWA, also branded as KOCOWA+, streams Korean dramas, variety shows, movies, and K-pop programming from broadcasters such as KBS, MBC, and SBS.

It is a paid streaming service for the U.S. and other supported regions. It is not the same as an OnDemandKorea plan that only includes KOCOWA content.

Official U.S. help lists Basic and Premium plans billed monthly, every 3 months, every 6 months, or yearly. After the April 20, 2026 price change, help pages list Basic from $7.99 a month or $79.99 a year and Premium from $8.99 a month or $89.99 a year, plus tax where it applies.

Older accounts may still show a prior rate. Deleting the app does not cancel billing. This guide shows how to stop auto-renewal.

What Is KOCOWA and How Billing Works

KOCOWA is operated for the Americas by wavve Americas and Korea Content Platform. You can watch on kocowa.com and on apps for phones, tablets, Roku, Fire TV, and other supported devices. Premium perks listed in official help include downloads, up to four profiles, and watching on up to four devices.

Plans auto-renew for the same term until you cancel. Official terms say monthly, 3-month, 6-month, and annual plans keep billing unless you cancel before the renewal date. If your exact plan is no longer sold at renewal, KOCOWA may move you to the closest current plan.

You can subscribe on the website or through Apple, Google Play, Roku, Fire TV, or Verizon +Play. Website billing uses the card or payment method on your KOCOWA account. Store purchases show up under that store. Cancel with the company that took the payment.

Official help says you can cancel anytime and keep premium access through the end of the current billing cycle.

How to Cancel Through the Website or Account Settings

Use a web browser if you subscribed on kocowa.com. Official help says this path will not show a cancel button if Apple, Google, Roku, Amazon, or Verizon billed you.

1. Sign in at kocowa.com in Chrome, Firefox, or another browser.
2. Open the menu next to your name and go to My Account.
3. Open Payment.
4. In My Subscription, click Cancel Plan.
5. Choose a reason, then click Continue to Cancel.
6. Click Cancel Plan again.
7. Wait for the on-screen message that the plan is canceled.

Take a screenshot of that message. Check Payment again so auto-renewal is off. Official help gives this example: if a monthly plan started on November 14, you can keep watching through December 13 even after you cancel.

Coupon plans cannot switch Basic and Premium or change monthly and annual terms while the coupon plan is running. Official help says you cancel auto-renewal first, wait until the plan ends, then subscribe again.

How to Cancel Through Apple or Google

If you do not see Cancel Plan on the website, you likely bought the plan in an app store. Official help points Apple and Android users to those stores.

On iPhone or iPad

1. Open Settings.
2. Tap your name, then tap Subscriptions.
3. Tap KOCOWA or KOCOWA+.
4. Tap Cancel Subscription and confirm.

Use the same Apple Account you used at signup. Official help notes that “Sign in with Apple” can create a hidden Apple email. The paid plan may sit on that Apple ID instead of the email you usually use.

On Android

1. Open play.google.com/store/account/subscriptions, or open the Play Store, tap your profile, then Payments & subscriptions > Subscriptions.
2. Tap KOCOWA+.
3. Tap Cancel subscription and confirm.

Google Play listings say a 14-day trial is available on some memberships. Turn off auto-renew before the trial or paid period ends if you do not want the next charge.

How to Cancel Through Roku, Fire TV, or Verizon +Play

Official cancel help lists these device and partner paths when the website has no cancel button.

Roku

1. Sign in at my.roku.com/account/subscriptions.
2. Select KOCOWA or KOCOWA+.
3. Choose Cancel Subscription, or turn off auto-renew.

On a Roku player, highlight the channel, press the star (*) button, then open Manage subscription.

Fire TV / Amazon

1. Open your Amazon account and go to Your Subscriptions or Digital subscriptions.
2. Find KOCOWA or KOCOWA+.
3. Cancel the subscription or turn off auto-renew.

Official help links Amazon’s Fire TV subscription guide for this path.

Verizon +Play

1. Sign in to My Verizon as the account owner or manager.
2. Open the +Play Manage area.
3. Select KOCOWA and choose cancel or unsubscribe.
4. Confirm the removal.

Verizon says +Play is no longer taking new signups, but existing plans can still be managed there.

How to Stop a Free Trial Before Renewal

Official help still publishes a 14-day free trial article. Google Play listings also advertise a 14-day trial with some memberships. Trial length is the one shown at signup.

Cancel through the same path you used to start the trial. Do it before the trial ends if you do not want the first paid charge. Website Payment shows the next date for a site-billed trial. Apple, Google, Roku, and Amazon show the date in their subscription screens.

A free KOCOWA account is not a paid plan. Canceling a paid plan does not always delete the account. Official help says you must cancel the subscription before you can delete the account in the mobile app.

What Happens After Cancellation

Official help and the terms say you keep premium access through the prepaid billing period. After that period ends, the paid plan stops. Terms also say the account automatically closes at the end of that billing period.

Canceling turns off auto-renewal. It does not usually give unused days back. Keep a screenshot of the website message or the store cancellation screen.

Deleting the account is a separate step. Official help says you can delete it in the iOS or Android app under Profile > My Account > Delete account after the subscription is canceled. Website delete is not offered. Contact support if you only use the site and want the account removed.

How to Request a Refund

Official terms are clear. Except where law requires otherwise, KOCOWA does not provide refunds or credits for monthly, 3-month, 6-month, or annual periods, or for unwatched titles.

If Apple, Google, Amazon, or Roku billed you, ask that store about a refund. KOCOWA cannot change those store charges from the website Payment page.

If the website billed you and a charge looks wrong, open a ticket at help.kocowa.com. Official help says the team usually answers tickets Monday through Friday, 9:00 a.m. to 6:00 p.m. Pacific Time, within about 1 to 5 business days. Official help does not publish a consumer cancel phone number.

Common Cancellation Problems and Solutions

The website has no Cancel Plan button.

That usually means Apple, Google, Roku, Amazon, or Verizon billed you. Cancel in that store.

You paid, but KOCOWA says you are not subscribed.

Official help says the plan may be on another email, including a hidden Sign in with Apple address. Sign out and try every account tied to that payment method.

You canceled one place and still got billed.

Check the website Payment page and every store account. A household can have more than one KOCOWA login.

You deleted the app and the charge continued.

Official billing stays with the website or store. Removing the app does not cancel.

You want a different plan after using a coupon.

Official help says cancel auto-renewal, wait until the current term ends, then subscribe again.

The charge is from OnDemandKorea, not KOCOWA.

Some ODK plans include KOCOWA content. Cancel that plan with OnDemandKorea, not only inside the KOCOWA app.

FAQs About How to Cancel KOCOWA Subscription

Q: Does deleting the KOCOWA app cancel the subscription?

No. Billing stays with the website or the store that sold the plan. You must cancel there to stop the recurring charge.

Q: When does cancellation take effect?

Official help says you keep premium videos until the end of the current billing cycle. Check Payment, Apple Subscriptions, Google Play, Roku, or Amazon for the exact date.

Q: Can I get a refund for unused days?

Official terms generally say no refunds or credits for unused periods or unwatched content, except where law requires otherwise. Store purchases follow that store’s refund process.

Q: Is there a KOCOWA cancel phone number?

Official help does not publish a consumer cancel phone line. Use the Contact us form on help.kocowa.com. The team typically replies by email during weekday Pacific Time hours.

Conclusion

The surest way to cancel a KOCOWA subscription is to start on the website under My Account > Payment. If Cancel Plan is missing, turn off auto-renewal in Apple, Google Play, Roku, Amazon, or Verizon +Play.

After you confirm, save the screenshot and watch one more statement. When auto-renewal is off, the next recurring charge should not appear, and you can use any remaining paid days until the period ends.

Disclaimer: This guide provides general educational information based on publicly available details at the time of writing. Cancellation procedures and refund policies may change. Contact the service or your payment provider for account-specific assistance.