Hey there, if you’ve been using Hiya vitamins for your kids and now you’re thinking it’s time to hit pause or stop altogether, you’re not alone. Maybe the little ones aren’t fans of the taste anymore, or perhaps your budget’s shifting.
What Is Hiya and Why Do People Subscribe?
First off, let’s make sure we’re on the same page about what Hiya is. Hiya Health offers chewable vitamins designed especially for kids, packed with nutrients like vitamins A, C, D, and more, without all the sugary junk you find in some gummy brands.
They come in fun flavors, and the subscription model means you get refills delivered monthly—starting with a glass bottle and then eco-friendly pouches to cut down on plastic waste.
It’s convenient for busy parents who want to keep their children’s health on track without constant trips to the store.
People sign up because it’s marketed as an easy, healthy option. You pay around a dollar a day, and everything arrives at your door.
But life changes—kids grow out of needing extra supplements, or you find something else that works better.
That’s when knowing how to cancel subscription comes in handy. Hiya prides itself on an “easy-to-cancel” policy, but based on user experiences, it might involve a few extra steps.
Common Reasons to Cancel Your Hiya Subscription
Before we get to the how-to, let’s talk about why someone might want to cancel. It’s always good to reflect a bit.
For instance, some parents find that their kids don’t like the texture—Hiya vitamins are chewable but not gummies, so they can be a bit chalky.
Others worry about ingredients like stevia, which is a natural sweetener but not everyone’s cup of tea.
Budget is another big one. If you’re tightening the belt, that monthly charge can add up. Or maybe your pediatrician suggests switching to a different brand.
I’ve seen reviews where people mention getting too many refills building up at home because they forget to adjust the delivery schedule.
Whatever your reason, it’s your choice, and Hiya allows cancellations at any time, though you won’t get refunds for products already shipped.
Step-by-Step Guide to Canceling Your Hiya Subscription
Okay, now the meat of it—how to actually cancel. Hiya doesn’t have a one-click button everywhere, but there are a couple of reliable ways.
I’ll break it down by method, so pick what suits you best. Remember, subscriptions renew every 30 days, so time it before your next billing date to avoid extra charges.
Canceling Through Your Online Account
This is often the quickest way if you have access to your account. Hiya provides a customer portal, especially in states like California where laws require easy cancellation options.
- Start by checking your initial order confirmation email from Hiya. It should have a link to “Manage Account” or “Manage Subscription.”
- Click that link. If prompted, you might need to verify your identity. Some users get a text with a code to log in—enter that to access your dashboard.
- Once in, scroll down to the subscription details. Look for an option like “Cancel Subscription” at the bottom.
- Select a reason if asked (it’s optional, but picking something simple like “budget reasons” can speed things up).
- Confirm the cancellation. You should get an email confirming it’s done.
If you can’t find the email, head to the Hiya website at hiyahealth.com and look for the login section under “Manage Subscription.” Enter your email, and they’ll send a code via text or email to log in.
Canceling Via Email
If the online method isn’t working or you prefer talking it out (well, writing it out), email is your go-to. Hiya’s support team handles these requests directly.
- Open your email and write to support@hiyahealth.com.
- In the subject line, put something clear like “Request to Cancel Subscription.”
- In the body, include your full name, the email associated with your account, and your order number if you have it. State clearly: “I would like to cancel my Hiya subscription effective immediately.”
- If you want, add a brief reason, but keep it short—some users say mentioning financial hardship like “I lost my job” helps avoid pushback.
- Hit send and wait for a response. They usually reply within a day or two, but follow up if you don’t hear back.
Pro tip: Save a copy of your email and any responses. This comes in handy if there’s any dispute later.
Other Ways to Cancel
Hiya doesn’t list a phone number for customer service on their site, which can be frustrating. From what I’ve gathered, they’re email and online-focused.
If you’re in a pinch, some people have success texting the number that sends you login codes—it’s often mentioned in reviews as a way to reach support. But officially, stick to email or the portal.
If all else fails and you’ve been charged after requesting cancellation, contact your bank or credit card company. They can often block future charges or help with disputes.
Troubleshooting Common Cancellation Issues
Not everything goes smoothly, and Hiya has gotten some flak for this. Based on parent forums and review sites, here are common hiccups and how to handle them.
One big issue is delayed responses. If you email and don’t hear back, send a follow-up after 48 hours. Reference your original message.
Another is getting talked out of canceling. Support might offer discounts or free months to keep you—politely decline and reiterate your request.
If you’re charged after canceling, check your account to confirm the status. Hiya’s policy is no refunds, but if it’s their error, push for a credit.
Lastly, if you signed up through a promo or Black Friday deal, double-check terms. Some users report auto-subscriptions without clear opt-in, so review your initial signup.
Here’s a quick table summarizing potential issues and fixes:
| Issue | Possible Fix |
|---|---|
| No response to email | Follow up after 2 days; try logging in via text code |
| Charged after cancel | Contact support with proof; dispute with bank |
| Can’t find account | Use order confirmation email to reset access |
| Pushy retention offers | Firmly state “Cancel only, no alternatives” |
Alternatives to Hiya Vitamins After Cancellation
If you’re canceling because Hiya isn’t cutting it, there are plenty of other kid-friendly vitamin options out there. Switching can keep your family’s health routine going without missing a beat.
SmartyPants Kids Formula is a popular one—gummy vitamins with omega-3s and no artificial colors. They’re tasty and come in various bundles, often cheaper per serving.
Llama Naturals offers plant-based gummies, great if you’re avoiding animal products. Their subscription is flexible too.
For something similar to Hiya’s chewables, check out Nature’s Way Kids Vitamins. They’re affordable and available at most stores, no subscription needed if you prefer one-off buys.
Ritual Kids Multivitamin is another subscription-based option, but with transparent ingredients and easy pauses.
When choosing, look at your child’s age, dietary needs, and any allergies. Always chat with a doctor before starting new supplements.
FAQs About How to Cancel Hiya Subscription
Q: Can I get a refund after canceling my Hiya subscription?
No, Hiya’s policy is non-refundable. You’ll receive any products already processed, but future shipments stop. If charged in error, contact support for possible resolution.
Q: How long does it take for the cancellation to take effect?
It should be immediate once confirmed, but allow up to 48 hours for processing. Check your account to verify no upcoming charges.
Q: What if I want to pause instead of cancel?
Hiya allows adjustments like skipping a month. Log in to your account or email support to request a pause—it’s often easier than full cancellation.
Conclusion
Canceling your Hiya subscription doesn’t have to be a headache if you follow these steps. Whether you go the online route or email, stay persistent and keep records. Remember, it’s your money and your choice.
Disclaimer: This article is for informational purposes only and based on publicly available information as of September 2025. Policies can change, so always visit the official Hiya Health website or contact their support for the most up-to-date details. I’m not affiliated with Hiya, and this isn’t legal advice.
