How to Cancel Bioma Subscription? [Step by Step]
Bioma is a gut health probiotic supplement sold mainly as multi-bottle subscription plans. Many people sign up for the discounted recurring option and later want to stop the automatic shipments and charges. Billing typically appears on the credit or debit card used at checkout.
Deleting any related app or ignoring emails does not cancel the subscription. You must use Bioma’s self-service portal or contact support to stop future orders. This guide shows the official steps, what happens if you cancel early, and how to avoid extra charges.
What Is Bioma and How Billing Works
Bioma offers probiotics (often with prebiotics and postbiotics) through its website. Customers can choose a one-time purchase or a subscription plan. Subscription plans are sold at a discounted rate compared with the regular one-time price.
Orders ship on a recurring schedule until you cancel. Charges process automatically on the payment method on file. Bioma’s help center states that you can cancel at any time through the self-service platform after the second charge has been processed.
If you cancel before the second charge, the company generally requires you to pay the price difference between the discounted subscription rate and the full one-time purchase price.
This policy appears in their Terms & Conditions (Section 6.6). Once the second charge processes, you can usually cancel without that adjustment.
You can also pause a subscription for up to one month through the same portal. Support is available by email at hello@bioma.health. There is typically no prominent public phone number for cancellation on the official help pages.
How to Cancel Bioma from the Self-Service Account
Most cancellations happen online through Bioma’s account portal. Use the same email address that placed the original order.
- Go to the Bioma sign-up or login page (bioma.health/auth/sign-up or bioma.health/auth/login).
- Create an account or log in with the email used for your order. You may receive an activation link that expires after a short time. Check spam if needed.
- Once logged in, go to the Your Subscriptions page.
- Click Manage Subscription.
- If the subscription is paused, unpause it first so the cancel option appears.
- Select Cancel Subscription or, if you are still before the second charge, choose Pay & Cancel.
- Select a reason and submit.
After you complete the steps, you should receive confirmation. Save any email or on-screen message for your records. Cancel well before the next scheduled charge so the system can process the request in time.
Canceling Before the Second Charge (Pay the Difference)
If your second charge has not yet processed and you want to stop immediately, the portal generally offers a “Pay & Cancel” option.
Follow the same login and Manage Subscription path above. Select Pay & Cancel, choose a reason, and submit. Once the price difference is paid, Bioma states the subscription will be canceled and no further shipments will be sent.
This step converts the order to the one-time purchase price. Many customers report this charge in reviews, so check your account carefully before confirming.
Pausing Instead of Canceling
You can pause for up to one month if you only need a short break.
Log in, go to Your Subscriptions, click Manage Subscription, choose Pause Subscription, pick the length (up to one month), and confirm. Note that a paused subscription must be unpaused before the cancel button becomes available again.
What Happens After You Cancel
Once cancellation is confirmed, future automatic shipments and charges should stop. Any order already processed or in transit is generally not canceled.
Bioma’s return policy offers a 14-day window for eligible U.S. orders. Products typically need to be unopened and in original packaging. Contact hello@bioma.health within 14 days of delivery to request a return. A shipping fee may be deducted from the refund. Orders to Canada and Australia are often listed as non-returnable.
Refunds for subscription fees are limited. The company does not generally refund the current paid period simply because you canceled.
Tips for a Smooth Cancellation
Log in with the exact email from your order confirmation. Create the account early so you are not racing against a renewal date.
Check your next charge date inside the portal and cancel several days ahead. Keep screenshots or emails of the cancellation confirmation.
If the portal does not show the expected options, email hello@bioma.health with your order email and request help. Reply to any renewal reminder emails that contain direct management links.
Common Problems and Solutions
Some customers find the early-cancel price difference unexpected. The official help pages and terms describe it clearly, so review those before purchasing a multi-month plan.
If you cannot log in, use the sign-up flow with your order email and check spam for the activation link.
If a charge appears after you believe you canceled, contact support with your confirmation details and the charge date. You can also speak with your card issuer if needed.
Paused subscriptions hide the cancel button until you unpause them first.
Alternatives After Canceling
If you still want gut-support supplements, many one-time-purchase probiotics are available from other brands without auto-renewal. Compare strain counts, third-party testing, and return policies before ordering.
You can also buy Bioma as a one-time purchase in the future if you decide to try it again without a subscription commitment.
FAQs About Bioma Cancel Subscription
Q: Can I cancel Bioma before the second charge without paying extra?
Generally no. Official help pages state that canceling before the second charge requires paying the difference between the subscription price and the one-time purchase price.
Q: Does deleting an app or ignoring emails cancel my Bioma subscription?
No. You must log into the self-service portal or contact support to stop recurring charges and shipments.
Q: How do I get a refund after canceling Bioma?
Bioma offers a 14-day return window for eligible unopened U.S. orders. Email hello@bioma.health within 14 days of delivery. Subscription fees themselves are typically not refunded for unused time.
Q: What if my subscription is paused and I cannot find the cancel button?
Unpause the subscription first through the Manage Subscription page. The cancel option should then appear.
Conclusion
To cancel your Bioma subscription and stop auto-renewal, log into the self-service portal with your order email, go to Your Subscriptions, manage the plan, and complete the cancel or Pay & Cancel steps. Do this after the second charge if you want to avoid the price-difference payment, or pay the difference if you need to stop earlier.
Confirm the cancellation in writing and watch your next statement. Contact hello@bioma.health if the portal does not work as expected. Following the official steps removes the main friction points and helps prevent further recurring charges.
Disclaimer: This article provides general educational information based on publicly available details from Bioma’s help center, FAQ, and terms at the time of writing. It is not financial or legal advice. Policies and processes can change. Contact Bioma support or your payment provider directly for help with your specific account.
