LaunchPass helps creators run paid communities on Discord, Slack, Telegram, and similar platforms. You typically join one of these groups through a LaunchPass page and pay a recurring membership fee set by the community owner.
Charges usually appear on your credit or debit card statement under the community name or via Stripe.
Deleting the Discord server, leaving the group, or removing any related app does not cancel your subscription. You must cancel through the official Customer Portal to stop auto-renewal.
This guide walks you through the process so you can end the recurring charge.
What Is LaunchPass and How Billing Works
LaunchPass is a membership platform that lets community owners charge for access to private groups. Member pricing varies widely.
Some communities charge a few dollars per month while others charge much more. The platform itself costs community owners about $29 per month plus transaction fees, but that fee is separate from what you pay as a member.
Your payment is processed through the community owner’s Stripe account. You generally pay by credit or debit card. Some pages also accept Apple Pay or Google Pay at checkout. The charge usually shows up on your card statement with the community name or a LaunchPass-related descriptor.
Anyone who subscribed to a community can cancel their own membership. You keep access until the end of the current billing period after you cancel. No further charges should process once the cancellation is confirmed.
How to Cancel from the Customer Portal
The main way to cancel is through the LaunchPass Customer Portal.
- Go to launchpass.com/portal or visit launchpass.com and click Log In in the top right.
- Choose the subscriber login option and enter the email address you used to subscribe.
- Check your email for a secure login link and click it. No password is required.
- Once in the portal, find your active subscription.
- Click the menu or three dots next to the Update Card or Manage option.
- Select Cancel Subscription.
- Check the confirmation box. You may optionally add a reason.
- Click the final Cancel Subscription button.
You should see a confirmation screen. A confirmation email typically follows. Save that email. It shows the date your access ends and confirms no future charges.
Canceling Through the LaunchPass Bot in Discord
If you are in a Discord community, you can start the process from inside the server.
Locate the LaunchPass bot in the member list. Send it a direct message with the word “cancel.” The bot usually replies with a direct link to your Customer Portal. Open the link, log in with your email, and complete the cancellation steps listed above.
This method only opens the portal. You still need to finish the cancel steps inside the portal itself.
What Happens After You Cancel
Your subscription is marked for cancellation right away. Future charges stop. You keep full access to the community until the end of the billing period you already paid for.
After that date, access is typically removed. The community owner may also remove you earlier at their discretion. You will not receive a prorated refund for unused time in most cases. Refund policies belong to each community owner, not LaunchPass.
You can resubscribe later if you change your mind. Pricing or availability may have changed, and some groups require re-approval.
Tips for a Smooth Cancellation
Cancel a few days before your next billing date if possible. Check the portal for the exact renewal date first.
Use the same email address that receives your LaunchPass receipts. Check spam or junk folders for the login link.
After canceling, look for the confirmation email. Keep a copy. If a charge still appears after the stated end date, gather the confirmation email and contact support.
Leaving the Discord server or muting the group does not stop billing. Always complete the portal steps.
Common Problems and Solutions
You cannot find the cancel button. Try a different browser or clear your cache. Make sure you logged in as a subscriber, not as a community owner.
The login link never arrives. Confirm you used the correct email. Request a new link. Check spam folders.
You were charged after canceling. Review the confirmation email for the access end date. Cancellations take effect at the end of the paid period, so a charge that was already processing may still clear. Contact the community owner first about any refund. LaunchPass cannot issue refunds itself.
The portal shows the wrong subscription. If you belong to more than one community, carefully select the correct one before canceling.
Requesting a Refund After Cancellation
LaunchPass does not process refunds for community memberships. Each community owner sets their own refund rules. Contact the community owner directly through Discord, Slack, Telegram, or the contact details in your original welcome or receipt email.
Be polite and include your full name, the email on the account, the charge date and amount, and the reason for the request. Response times vary.
If you get no reply after several days, you can reach out to LaunchPass support at support@launchpass.com with the community name and your account email. They may help you locate the owner’s contact details but cannot force a refund.
FAQs About LaunchPass Cancel Subscription
Q: Does deleting the Discord server or leaving the group cancel my LaunchPass subscription?
No. Leaving the community or deleting any related app does not stop the recurring charge. You must cancel inside the Customer Portal to end auto-renewal.
Q: Will I get a refund when I cancel?
Generally no. Most communities do not offer prorated refunds for unused time. Refund decisions rest with the community owner, not LaunchPass. Contact the owner directly if you want to request one.
Q: How long do I keep access after canceling?
You typically keep access until the end of the current billing period you already paid for. Check your confirmation email for the exact date.
Q: What if I cannot log into the Customer Portal?
Make sure you use the email tied to the subscription. Request a fresh login link and check spam. If problems continue, email support@launchpass.com with your account email and the community name.
Conclusion
Canceling a LaunchPass subscription is straightforward once you reach the Customer Portal at launchpass.com/portal. Log in with your email, select Cancel Subscription, and confirm. This stops the auto-renewal and prevents further recurring charges after the current period ends.
Save the confirmation email and double-check your next statement. If anything looks wrong, contact the community owner or LaunchPass support with your details. Taking these steps gives you clear control over the membership you no longer want.
Disclaimer: This article provides general educational information based on publicly available details from LaunchPass help pages at the time of writing. It is not financial or legal advice. Policies, portal layout, and refund rules can change. For account-specific help, contact the service or your payment provider directly.
