If you want to cancel your Roman subscription, the process is straightforward once you know where to look. Roman is the men’s health brand under Ro. It offers treatments for issues like erectile dysfunction, hair loss, and more through recurring medication shipments.
Canceling mainly means turning off auto-refills so you stop getting charged for future shipments. Your current order may still arrive if it has already been processed. Your prescription stays valid, and you can transfer it to a regular pharmacy if you prefer.
This guide gives clear, step-by-step instructions based on Ro’s official help resources. You’ll learn how to cancel subscription online, through the app, or by contacting support.
Understanding Your Roman Subscription
Roman works on an auto-refill model for most treatments. Once a doctor approves your prescription, the company ships medication on a set schedule and bills your card automatically.
You can usually pause or turn off these refills at any time. Canceling does not cancel the prescription itself. It only stops the automatic shipments and future charges from Ro.
Different products (ED medication, hair loss treatments, or weight-loss programs under Ro Body) follow similar steps, though the exact labels in your account may vary slightly.
Cancel Roman Subscription Online: Step-by-Step
The fastest way is through your Ro account. Most people finish in a few minutes.
- Go to my.ro.co or getroman.com and sign in with the email and password linked to your account.
- Click the Care tab.
- Find the treatment plan you want to stop. Click the grey arrow on the right side of the white box to open the details.
- Scroll down and click the Manage plan button. A side window will open.
- Select the option to continue turning off auto-refills (you may first see prompts to place an order or speak with a provider – skip those).
- Choose a reason from the menu.
- Confirm by clicking Turn off auto-refills.
You should see a confirmation message right away. Check your email for a follow-up confirmation. Save that message.
Do this at least several days before your next refill date. Ro often processes orders 5–7 days ahead. Canceling too close to the processing window means the next shipment may still go out and get charged.
How to Cancel Through the Roman or Ro App
The mobile app works the same way.
- Open the Ro or Roman app and log in.
- Tap the Care tab at the bottom.
- Select the treatment card you want to manage.
- Scroll down and tap Manage Plan.
- Tap Turn off auto-refills.
- Pick a reason and confirm.
The change takes effect immediately for future shipments. You will still receive any order that has already been processed.
Cancel by Email or Phone
If you cannot access your account or prefer to talk to someone, contact support directly.
Email: Send a clear message to care@ro.co. Include your full name, the email address on your account, and a simple statement that you want to turn off auto-refills and cancel all future shipments for the specific treatment. Ask for written confirmation.
Most people receive a reply within 24 hours.
Phone: A commonly listed customer care number is (424) 347-6299. Hours are typically Monday–Friday, 9:30 AM–9:00 PM Eastern Time. Have your account email ready. Tell the representative you want to stop all auto-refills and request confirmation by email.
You can also message support through the app’s Messages section for account or billing help.
What Happens After You Cancel
- Future auto-refills stop. You will not be charged for new shipments.
- Any order already in process or shipped will still arrive and may be billed.
- Your prescription remains valid for the period the doctor wrote it. You can take it to a local pharmacy, Costco, or use services like GoodRx for potentially lower prices.
- Access to the Ro provider messaging may end once the treatment is discontinued.
- There is generally no cancellation fee.
If you want a refund for an unshipped order, contact care@ro.co as soon as possible. Shipped medications usually cannot be returned.
Timing Tips to Avoid Extra Charges
Check your next refill or billing date in your account. Cancel at least 7–10 days ahead when possible. This gives the system time to stop the next order before it enters processing.
If a charge appears after you canceled, reply to your confirmation email or contact support with the date and amount. Keep screenshots of the cancellation confirmation.
Common Mistakes to Avoid
Many people pause instead of fully turning off auto-refills. Pausing only delays the next shipment. Make sure you select the option that permanently stops future orders.
Some users cancel only one treatment and later discover another subscription still running. Check every treatment card under the Care tab.
Do not wait until the day of the refill. Processing windows can catch people by surprise.
Finally, remember that canceling the subscription does not erase the prescription. If you still need the medication, plan how you will get it filled elsewhere.
Practical Examples
Suppose your next ED medication shipment is due on the 20th of the month. Log in on the 10th, turn off auto-refills, and save the confirmation. The current order ships if it is already processing, but nothing new will follow.
If you use both hair-loss treatment and another product, repeat the steps for each treatment plan separately.
After canceling, many people switch to a local pharmacy using the same prescription. Compare prices with GoodRx or Cost Plus Drugs to see potential savings.
Alternatives After Canceling
You can keep using the same medication through a traditional pharmacy. Ask your Ro provider for a prescription transfer or simply take the existing prescription to your preferred pharmacy.
Some people switch to other telehealth services or speak with their primary doctor. Others decide the medication is no longer needed and stop altogether. Talk with a healthcare professional before making changes to any prescribed treatment.
FAQs About How to Cancel Roman Subscription
Q: Can I cancel Roman without talking to a doctor?
Yes. Turning off auto-refills is a self-service action in most cases. You may see prompts to message a provider, but you can skip them and proceed with cancellation.
Q: Will I get a refund when I cancel?
Unshipped orders that have not entered processing can often be refunded if you contact support quickly. Once an order ships, refunds are uncommon. Membership fees for certain programs are usually non-refundable after payment.
Q: Does canceling delete my account or prescription?
No. Your account stays open, and the prescription remains valid until it expires. You simply stop the automatic shipments.
Q: What if the Cancel or Turn Off button does not appear?
Try a different browser or the mobile app. If it still does not show, email care@ro.co with your account details and request that support turn off the auto-refills for you.
Conclusion
Canceling a Roman subscription is mostly a matter of turning off auto-refills in your Ro account under the Care tab. Follow the steps online or in the app, confirm the change, and save the email proof. Contact care@ro.co if you need help or want to stop a processing order.
Do it several days before your next refill date so you avoid unwanted charges. Your prescription stays usable elsewhere if you still need the medication. With these clear steps, you can end the subscription cleanly and move on.
Disclaimer: This article provides general information based on publicly available Ro and Roman help resources as of the latest available updates. Policies, account interfaces, and contact details can change. Always verify the current process inside your own account or by contacting Ro support directly. This is not medical, legal, or financial advice. Speak with a qualified healthcare professional before stopping any prescribed treatment.
