MaleMD is an online telehealth service that provides men’s health treatments, often through recurring monthly or bi-monthly shipments of medication. Many users start with a simple online questionnaire and later find themselves on an automatic subscription.
If you no longer need the service or want to stop the recurring charges, you can cancel it yourself. The company makes the process available through your account dashboard.
This guide gives you the exact official steps, timing requirements, contact options, and practical tips so you can finish the cancellation cleanly and avoid unexpected bills.
Quick Answer
Log in at malemd.com, go to the Account tab, and select Cancel Subscription or Cancel Membership. You must cancel before your next shipment to avoid the next charge. For help, email support@malemd.com or call 888-294-9877. Keep a screenshot of the confirmation.
What Is the MaleMD Subscription?
MaleMD connects users with licensed doctors for certain men’s health treatments. After an online intake form, a physician reviews the information and, if appropriate, writes a prescription. The medication then ships discreetly on a recurring schedule.
Billing happens automatically at the time of each shipment. You can choose monthly or every two months. The charge appears on your statement as Malemd.com. Membership stays active until you cancel it.
Knowing this structure helps you cancel at the right time and stop future automatic charges.
Official Way to Cancel Through Your Account
MaleMD’s terms of service list the account dashboard as the primary cancellation method.
Here are the steps:
- Go to malemd.com and log in with the email and password used for your account.
- Click the Account tab in the navigation.
- Find your subscription or membership details.
- Select Cancel Subscription or Cancel Membership.
- Confirm the cancellation when prompted.
- Take a screenshot of the confirmation page for your records.
The process usually takes only a few minutes. Once confirmed, future shipments and charges should stop. You keep access through the current billing period.
Important Timing Requirement
You must cancel before your next shipment. If the cancellation happens after the next shipment has already been processed, you will still be charged for that shipment.
Check your account dashboard for the date of the upcoming shipment. Cancel as early as possible to stay safely ahead of that date. Some users prefer to cancel at least several days in advance for extra security.
Contact Options If You Cannot Log In or Need Help
If you cannot access your account or the cancel button does not appear, contact support directly.
- Email: support@malemd.com (best for account and billing questions)
- Phone: 888-294-9877
- Mailing address: MaleMD LLC, 16192 Coastal Hwy, Lewes, DE 19958
When you email, use a clear subject line such as “Cancel Subscription – [Your Full Name]”. Include:
- Your full name
- Email address on the account
- Phone number on the account
- Last four digits of the card used (optional but helpful)
- A clear request to cancel the subscription and confirm that no future charges will occur
Most people receive a reply within one to two business days. Save the email confirmation.
What Happens After You Cancel
After a successful cancellation:
- No new shipments should be scheduled.
- Your card should not receive future charges.
- You retain access until the end of the current cycle.
Monitor your bank or credit card statement for the next one or two billing periods. If an unexpected charge appears, reply to your cancellation confirmation email with the details and contact your bank if needed.
Refunds and Returns
MaleMD does not accept returns or provide refunds for prescription products once they have shipped. This follows consumer protection rules that generally prohibit the return of dispensed prescription medication.
If a shipment has not yet gone out and you cancel in time, you should avoid that charge. For non-prescription items or other billing questions, contact support@malemd.com and explain the situation.
Practical Tips for a Smooth Cancellation
- Cancel early rather than waiting until the last day.
- Screenshot every confirmation screen and save support emails.
- Update your payment method or card details only if you plan to keep the account active. Changing the card does not cancel the membership.
- If you have medical questions about stopping treatment, message your provider through the MaleMD portal before canceling.
Sample Cancellation Email
Subject: Cancel Subscription – John Doe
Hello,
Please cancel my MaleMD subscription immediately.
Name: John Doe
Email on account: johndoe@email.com
Phone: 555-123-4567
Last four digits of card: 1234
I request written confirmation that the membership is canceled and that no future charges or shipments will occur.
Thank you.
Sending a short, complete message like this creates a clear record.
Common Mistakes to Avoid
- Waiting until after the next shipment date.
- Only freezing or canceling the credit card without also canceling inside the MaleMD account.
- Deleting the confirmation email or screenshot.
- Assuming the subscription ends automatically after one shipment.
Following the official account method and keeping records prevents most problems.
FAQs About How to Cancel MaleMD Subscription
Q: How long does it take to cancel a MaleMD subscription?
Canceling through the Account tab usually takes just a few minutes. Support replies by email typically arrive within one to two business days.
Q: Do I need to call to cancel MaleMD?
No. The primary method is logging into your account and canceling under the Account tab. You can call 888-294-9877 or email support@malemd.com if you need help.
Q: Can I get a refund after canceling?
Prescription products that have already shipped are not eligible for return or refund. Canceling before the next shipment prevents the next charge.
Q: What if I cannot log into my MaleMD account?
Email support@malemd.com from the address associated with your account. Include your full name, phone number, and a clear request to cancel. They can locate the account and process the cancellation for you.
Conclusion
Canceling your MaleMD subscription is straightforward when you use the official account dashboard method. Log in at malemd.com, go to the Account tab, and cancel before your next shipment. If you run into any issues, email support@malemd.com or call 888-294-9877 and keep written confirmation.
Taking these steps stops future automatic charges and gives you a clear record. Act a few days ahead of your next shipment date for the smoothest result.
Disclaimer: This article is for informational purposes only and is based on publicly available information from MaleMD’s website and terms of service. Policies can change. Always verify the current cancellation steps and terms directly with MaleMD. This is not medical, legal, or financial advice.
