How to Cancel Hims Subscription [Step by Step]

Hims is a telehealth service that offers treatments for hair loss, erectile dysfunction, skincare, mental health, and weight loss.

Most plans work as auto-renewing subscriptions billed to the card on file. Costs vary by treatment, dosage, and plan length, so check your account for the exact amount.

Charges typically appear on your credit or debit card statement under Hims or a related processor. Deleting the Hims app does not cancel your subscription.

You must turn off auto-renew in your account or you may face another recurring charge. This guide walks you through the main ways to stop it.

What Is Hims and How Billing Works

Hims connects users with licensed providers for personalized care and ships prescription products on a recurring schedule.

Many treatments renew automatically every month or on the cadence you chose at checkout. Weight-loss plans often include a separate membership fee plus medication charges.

Billing happens directly through your Hims account using the payment method you provided. It is not usually processed through the Apple App Store or Google Play.

The next processing date appears in your Subscriptions section. Cancel at least 48 hours (or two days) before that date so the system can stop the next order.

Anyone with an active subscription can cancel. Access to remaining benefits generally continues until the end of the current period. Orders already processing or shipped cannot be stopped by canceling the subscription.

How to Cancel from the Hims Website

Log in at hims.com with the email and password linked to your account.

1. Click Subscriptions in the top menu.
2. Find the plan you want to stop and click Manage.
3. Under Get help or Manage subscription, choose Add or remove items, Edit/Cancel Orders, or End Subscription (wording can vary by plan).
4. Unselect the item or select the cancel option that appears.
5. Confirm through any prompts until you see the cancellation is complete.

Take a screenshot of the confirmation for your records. The plan should no longer show future renewals.

How to Cancel in the Hims App

Open the Hims (or Hers) app and log in.

1. Tap the Account icon in the top right.
2. Select Subscriptions.
3. Scroll to the plan you want to cancel.
4. Under Additional Options or Manage subscription, tap Edit Upcoming Orders or the equivalent.
5. Choose Add/Remove Items From Order, End Subscription, or Stop auto-renew.
6. Unselect the item or confirm the cancel option.
7. Follow the remaining prompts to finish.

Some plans show “Adjust my plan” instead. Choose the cancel path and keep going until it is confirmed.

Canceling a Weight Loss Membership or Medication Plan

Weight-loss subscriptions often have two parts: the membership and the medication plan. Canceling only the medication leaves the membership active and still billed. Canceling the membership usually stops both.

In the app or on the website, go to Subscriptions, select the weight-loss plan, and choose “Stop auto-renew on my medication or membership.”

Select the exact renewal you want to end and complete the prompts. Check both the membership and medication lines to make sure everything you want stopped is turned off.

How to Cancel by Contacting Customer Care

If the in-account options do not work or an order is already processing, contact support.

Log into your account and use the secure messaging portal (Messages on web or Care tab in the app). This is the preferred and fastest route for current subscribers.

You can also email support@forhims.com or call 1-800-368-0038. Have your account email and order details ready. State clearly that you want to cancel the subscription and stop future charges.

What Happens After You Cancel

Once canceled correctly and at least 48 hours before the next processing date, auto-renew stops. You keep any remaining benefits until the current period ends. No further shipments should be created for that plan.

An order already processing or shipped will still go out. Refunds for partially used periods or shipped medication are not guaranteed and are handled case by case. Check your account and the next statement to confirm the charges have stopped.

Tips for a Smooth Cancellation

Note the exact next process date shown in your Subscriptions page before you start. Cancel early if possible. Expect a few retention screens asking you to stay. Keep selecting the cancel option until you reach the final confirmation.

Screenshot the confirmation page and any email you receive. If you have more than one active plan, cancel each one separately. After canceling, log back in a day later to double-check the status.

Common Problems and Solutions

The cancel button can be hard to find because of extra prompts. Keep clicking through until you reach the final confirmation. If the option is missing, try the website on a computer instead of the app, or message support through the account portal.

Some users report charges after they thought they canceled. This usually happens when the request was made too close to the processing date or when only part of a multi-part plan was stopped. Contact support right away with screenshots if a charge appears after a confirmed cancel.

Support response times can vary. The in-account messaging portal is generally the most reliable channel.

Requesting a Refund

Hims states it does not offer refunds for partially used subscription periods, though exceptions may be made at its discretion. Medication that has already shipped is typically non-refundable.

For an initial order you may have a short window (often 48 hours) before processing begins.

If you believe a charge is incorrect, message support through your account with the order details and ask for a review. Keep records of your cancellation confirmation.

For bank disputes, contact your card issuer only after trying Hims support first.

FAQs About Hims Cancel Subscription

Q: Does deleting the Hims app cancel my subscription?

No. Deleting the app leaves the subscription active. You must cancel through your account on the website or in the app, or by contacting support.

Q: Will I get charged again after I cancel?

Not if you cancel at least 48 hours before the next processing date and complete the confirmation. The current period may still finish, then renewals stop. Always verify in your account and on your next statement.

Q: Can I pause instead of canceling?

Yes. Many plans offer a snooze or pause option under Manage subscription. Use it if you only need a temporary break. Remember that charging resumes automatically when the pause ends unless you cancel.

Q: How do I stop both a weight-loss membership and the medication?

Go to Subscriptions and select the option to stop auto-renew on the medication or membership. Cancel each part if they appear separately. Confirm that future renewals are gone for both.

Conclusion

Canceling a Hims subscription is done mainly through your online account or the app. Act at least 48 hours before the next order date, confirm the cancellation, and keep a record. That single step stops the auto-renewal and protects you from further recurring charges.

Check your account status and the next card statement afterward. If anything looks wrong, reach out through the secure messaging portal or the contact options listed above. Taking these steps keeps you in control of your health subscriptions and your budget.

Disclaimer: This article offers general educational information based on publicly available details from Hims support pages and terms at the time of writing. It is not financial, medical, or legal advice. Policies, prices, and steps may change. Contact Hims or your payment provider for help specific to your account.