How to Cancel Amazon Luna Subscription [Step by Step]
Amazon Luna is Amazon’s cloud gaming service. You stream games to a phone, tablet, TV, computer, or Fire device instead of installing a full console library.
Luna Standard comes with eligible Amazon Prime memberships. Luna Premium is a separate paid plan that is commonly listed at $9.99 a month in the U.S., plus tax if it applies.
Charges usually appear on the payment method saved to your Amazon account. Deleting the Luna app does not cancel an active plan. This guide shows how to cancel a Luna subscription, stop auto-renewal, and check what happens to access and refunds.
What Is Amazon Luna and How Billing Works
Luna Standard is a Prime benefit, not a standalone Luna bill for most U.S. members. Official help says it includes a curated streaming library, GameNight party games, and monthly PC games you can claim and keep. If you cancel Prime, Standard access ends with that Prime period.
Luna Premium is the paid upgrade, formerly called Luna+. Amazon says it includes everything in Standard plus a larger rotating catalog. You can buy Premium even if you are not a Prime member. Premium auto-renews at the end of each billing period unless you cancel before the next charge.
Look at Your Memberships & Subscriptions to see the exact plan name, price, and next bill date. If you once bought Ubisoft+ or Jackbox through Luna, Amazon discontinued those Luna-sold add-ons in April 2026 and said remaining plans would cancel after the next billing cycle. Cancel any leftover line items you still see.
Amazon bills most Luna plans through your Amazon account. If you signed up through a third party, official terms say you cancel with that company instead. Removing a card from your wallet does not cancel the subscription agreement.
How to Cancel Through Your Amazon Account
This is the official path for Luna plans billed by Amazon.
- Sign in at amazon.com with the same account that pays for Luna.
- Open Your Memberships & Subscriptions.
- Find the Amazon Luna plan you want to stop.
- Select Cancel Subscription. Some screens say Manage Subscription, then show cancel or turn off auto-renew under advanced controls.
- Confirm the cancellation and save the on-screen end date.
If you have more than one Luna plan, cancel each one. Official help says access continues until the end of the current billing cycle. After that date, the paid catalog is no longer available on your connected devices.
You can also start from the Amazon app: open the menu, go to Account, then Memberships & Subscriptions, and cancel Luna there. If the page errors, try a desktop browser or a different browser.
How to Tell Standard Apart From Premium
Cancel Luna Premium if you only want to stop the extra monthly gaming charge. That does not cancel Prime.
Cancel Prime only if you also want to end Luna Standard and other Prime perks. Prime has its own cancel path under Your Prime membership. Ending Prime is a bigger change than turning off Premium.
Check both lists if you are not sure which charge you saw. A Prime bill and a Luna Premium bill can appear as separate Amazon charges.
How to Cancel Through Amazon Customer Service
Official Luna terms let you cancel a Premium plan through Amazon customer service as well as Your Account.
- Go to Amazon Customer Service or amazon.com/contact-us.
- Sign in if prompted.
- Choose help with a digital subscription or membership, then ask to cancel Amazon Luna.
- Use chat, a phone call, or a callback.
- Ask the agent to confirm the plan name, the last paid period, and that auto-renew is off.
Keep a screenshot or email of that confirmation. Amazon’s general U.S. support line is commonly published as 1-888-280-4331, but start with Contact Us so you reach the right queue.
How to Stop a Free Trial Before Renewal
A Premium trial still converts to a paid plan if you do nothing. Official terms say trial customers can cancel in Your Account or Your Memberships & Subscriptions before the trial ends.
- Open Memberships & Subscriptions before the trial end date.
- Select the Luna trial.
- Turn off auto-renew or cancel the subscription.
- Confirm that the next charge date is gone.
Do this before the trial closes, not after the first paid charge posts. Deleting the app during a trial does not stop billing.
How to Cancel a Plan Billed by a Third Party
If you paid Apple, Google, or another store, Amazon may not be able to cancel that billing for you. Official terms say third-party purchases follow that company’s cancel and refund rules.
On iPhone or iPad
- Open Settings and tap your name.
- Tap Subscriptions.
- Tap the Luna or Amazon listing.
- Tap Cancel Subscription and confirm.
On Android
- Open the Google Play Store and tap your profile photo.
- Tap Payments & subscriptions, then Subscriptions.
- Tap the Luna listing.
- Tap Cancel subscription and confirm.
If you do not see Luna in Apple or Google, the charge is probably on your Amazon account. Cancel it there instead.
What Happens After Cancellation
Canceling turns off auto-renew. You generally keep Luna access through the period you already paid. After that date, Premium games drop off every device tied to the account.
Game progress stored on your Amazon account, or on a linked publisher account, is not wiped just because you cancel. Official help says progress can return if you resubscribe with the same account details.
PC games you already claimed through Luna or Prime Gaming typically stay in the store you linked, such as Epic, GOG, or the Amazon Games app. Streaming-only titles in the rotating catalog do not stay after the paid period ends.
Canceling Luna Premium does not close your Amazon account. It also does not cancel Prime by itself.
How to Request a Refund
Cancellation and refunds are different. Turning off auto-renew stops future charges. It does not automatically refund days you already paid.
Amazon Luna terms updated June 10, 2026, describe these Premium refund rules for plans bought directly from Amazon:
- If you cancel within 3 business days of signing up, or of converting from a trial to paid, Amazon says it will refund the full subscription fee, minus the value of any use during that window.
- If you cancel later, Amazon says it will refund the full Premium fee only if no Premium Content has been accessed through your account since the latest subscription charge.
- Add-on purchases are generally final except where Amazon’s digital return policy applies.
- Third-party store purchases follow that store’s refund process.
Ask Amazon customer service if you believe you qualify. Have your order date, plan name, and a note about whether you streamed Premium games after the last charge. Do not assume unused days will be prorated.
Common Cancellation Problems and Solutions
You canceled Premium but still see a gaming charge.
Check whether the charge is Prime, not Luna. Standard is bundled with Prime.
The cancel button is missing.
Official manage-subscription help says some plans use Manage Subscription, then Cancel Subscription under advanced controls. Try that path, then a desktop browser.
You have more than one Luna line.
Older accounts may still list Premium plus an old channel. Cancel each item.
The memberships page will not load.
Amazon staff have told customers to switch browsers or use the Amazon app. Then confirm the status again on the website.
You only deleted the app.
That removes the shortcut, not the recurring agreement. Cancel in Memberships & Subscriptions.
You blocked the card.
The agreement can still be active. Update the payment method and cancel the plan, then watch the next statement.
Tips to Prevent Future Charges
Cancel at least a day before the renewal date shown in your account. Auto-renew can process on that date.
Save a screenshot of the canceled status and the new end date. Check your email for Amazon’s confirmation and keep it with your bank statement.
Review Memberships & Subscriptions again after a week. Make sure the Luna plan shows as canceled or set to end, not set to renew.
If you only wanted to try a few games, claim any eligible PC titles before Standard or Premium ends. Claimed downloads are separate from the streaming catalog.
FAQs About How to Cancel Amazon Luna Subscription
Q: Does deleting the Amazon Luna app cancel my subscription?
No. Official billing lives on your Amazon account or on the store that charged you. Delete the app only after you cancel auto-renew and confirm the end date.
Q: Will I lose game progress if I cancel Luna?
Usually no. Amazon says progress stored on your Amazon account or a linked publisher account is not affected by canceling. You may see that progress again if you resubscribe with the same accounts.
Q: Does canceling Luna also cancel Amazon Prime?
No. Luna Premium is a separate paid plan. Luna Standard is a Prime benefit, so you must cancel or change Prime if you want Standard to end.
Q: Can I get money back after I cancel?
Sometimes, but not for every cancel. Direct Amazon Premium refunds are limited to a short window after signup or trial conversion, and later only if you did not access Premium Content after the last charge. Ask Amazon to review your account.
Conclusion
The most reliable way to cancel an Amazon Luna subscription is Your Memberships & Subscriptions on Amazon. Select Cancel Subscription on each Luna plan, confirm the end date, and keep that proof.
Then check the same page after the next billing date so no new recurring charge appears. If a charge still posts, contact Amazon through Contact Us and ask them to confirm that auto-renew is off.
Disclaimer: This guide provides general educational information based on publicly available details at the time of writing. Cancellation procedures and refund policies may change. Contact the service or your payment provider for account-specific assistance.
