How to Cancel Viki Subscription [Step by Step]

Viki is Rakuten Viki, a streaming site for Korean, Chinese, Japanese, Thai, and other Asian shows. A free account can still watch some titles with ads. Paid access is called Viki Pass.

Viki Pass comes in Standard and Plus, billed monthly or yearly. Public U.S. listings often show Standard around $7.99 a month or $79.99 a year and Plus around $11.99 a month or $119.99 a year.

Deleting the app does not cancel Viki Pass. This guide shows how to stop auto-renewal.

What Is Viki Pass and How Billing Works

Viki Pass removes ads and unlocks exclusive titles in HD. Standard typically covers one stream at 720p. Plus, where sold, adds 1080p, up to four streams, and offline viewing on selected titles. Rentals are billed separately and are not part of Viki Pass.

You can subscribe on Viki.com, Apple, Google Play, or Roku. Account Settings on Viki.com names the plan and the billing platform. Cancel with that platform.

Plans renew automatically. Official help says renewal can start 24 to 48 hours before the period ends. Viki asks you to make changes at least 2 days before the renewal date. If you miss that window, the next charge can still go through.

A free Viki account can remain after Pass ends. You just go back to the ad-supported library.

How to Cancel Through the Website or Account Settings

Use a browser for a Viki.com plan. The same Account Settings page also shows Apple, Google, or Roku plans and may send you to that store.

1. Log in at viki.com.
2. Click your profile icon in the top right.
3. Open Account Settings, then the Subscription tab.
4. Click Cancel plan.
5. Choose Yes, cancel plan.
6. Wait for the page to refresh with confirmation.

Save the confirmation email from Viki. Benefits stay through the current billing period.

If you change plans after you cancel, official help says the plan becomes active again and the new plan is billed. You can often click Resubscribe now if you canceled by mistake and still want the next renewal.

How to Cancel Through Apple or Google

Official help says uninstalling the Viki app does not stop Apple or Google billing.

On iPhone or iPad

1. Open the Viki app and go to ME.
2. Tap the Settings icon.
3. Open Viki Pass > Manage subscriptions > Cancel subscription.
4. Confirm, then finish Cancel Subscription on the Apple subscriptions page.

You can also cancel in Settings > your name > Subscriptions > Viki Pass. On Apple TV, go to Settings > Users & Accounts > your account > Subscriptions.

From Viki.com, Account Settings may show Cancel on Apple and send you to your Apple account. Use the same Apple ID you used at signup.

On Android

1. Open the Viki app while signed into the Google account that paid.
2. Go to Me, then the Settings icon.
3. Open Viki Pass > Manage Subscriptions > Cancel Subscription.
4. Confirm and submit the optional survey.

You can also cancel at play.google.com/store/account/subscriptions. Official help says you cannot cancel a Play plan inside the Android TV Viki app. Google handles Play billing questions.

How to Cancel a Roku-Billed Plan

Roku Pay bills Roku Viki Pass. Official help says only Viki Pass Plus monthly is sold on Roku. Roku purchases are described as non-refundable.

From a Roku player:

1. Press Home.
2. Highlight the Viki channel and press the star (*) button, or find Viki in the Channel Store and open Options.
3. Select Manage Subscription.
4. Select Cancel Subscription and confirm.

From a browser:

1. Sign in at my.roku.com/account/subscriptions, or use Viki.com Account Settings > Subscription > Cancel plan.
2. Confirm the cancel.

You should get a Roku confirmation email. Access lasts until the period ends. You cannot switch plans mid-cycle on Roku. Cancel first, then start a new plan on the website or app after it ends.

How to Stop a Free Trial or Promo Before Renewal

Some checkouts include a trial or promo code. Official help says a valid payment method is required to redeem a promo. When the promo ends, the plan renews at the regular local price unless you cancel first.

Cancel at least 2 days before the renewal date. Official help also says that if you upgrade during a trial, you are billed for the new plan right away and lose leftover trial time.

Check the Subscription tab for the next billing date. Apple, Google, and Roku show their own renewal dates.

What Happens After Cancellation

Viki Pass stays on until the current billing period ends. Official help gives this example: a one-year plan bought on January 1 and canceled on July 1 still works through December 31.

You should get a confirmation email from Viki, Google, Apple, or Roku. If you never get that email, official help says the cancel may not have gone through. Check Account Settings again.

A pending authorization hold can appear when you sign up or change a card. Official help says Viki does not keep that hold, but a bank may show it for up to 5 days.

Changing a plan after you cancel can restart billing. Leave the canceled plan alone if you want it to end.

How to Request a Refund

Official cancel help says refunds are not provided for unused subscriptions or late cancellations.

The official refund article also lists cases Viki generally will not honor, including forgetting to cancel, accidental upgrades, missing titles or subtitles, VPN purchases, and charges after a cancel that was never confirmed. Reviews are case by case.

Apple and Roku refunds go through those companies. Viki says it cannot see that billing history. Web and Google Play users can submit Viki’s refund form. Filling the form does not guarantee a refund.

Billing questions also go to watch.viki.com/BillingSupport. Official help does not publish a consumer cancel phone number.

Common Cancellation Problems and Solutions

You canceled, then got charged.

Renewal can start 24 to 48 hours early. Cancel at least 2 days before the end date. Confirm the email arrived.

You still see a Viki.com charge.

You may have two Pass plans on different emails or stores. Official help says multiple subscriptions happen. Check Account Settings on every login, plus Apple, Google, and Roku.

The plan is missing in Apple or Google.

You may be in the wrong store account, or the plan is website or Roku billed. The Subscription tab lists the platform.

You deleted the app.

Official help says that does not cancel Apple or Google Play billing.

You only wanted to stop ads, not the account.

Cancel Viki Pass. A free Viki login can stay. You can keep watching supported free titles with ads.

FAQs About How to Cancel Viki Subscription

Q: Does deleting the Viki app cancel Viki Pass?

No. Official help says Apple and Google Play billing continues until you cancel in that store or through Account Settings. Remove the app only after auto-renewal is off.

Q: When does cancellation take effect?

Benefits last until the end of the current billing period. No renewal charge should post after a confirmed cancel. Check the confirmation email and the Subscription tab for the end date.

Q: Can I get a refund for unused days?

Official help says unused subscriptions and late cancels are not refunded. Apple and Roku handle their own refunds. Web and Google requests go through Viki’s form and are reviewed case by case.

Q: Is there a Viki cancel phone number?

Official help does not publish a consumer cancel phone line. Use Account Settings first, then watch.viki.com/BillingSupport if the charge is still wrong.

Conclusion

The surest way to cancel a Viki subscription is to open Viki.com Account Settings and use the Subscription tab. That page either cancels a website plan or sends you to Apple, Google, or Roku.

After you confirm, save the email and watch one more statement. When auto-renewal is off, the next recurring charge should not appear, and you can use Viki Pass until the current period ends.

Disclaimer: This guide provides general educational information based on publicly available details at the time of writing. Cancellation procedures and refund policies may change. Contact the service or your payment provider for account-specific assistance.