Looking to cancel your Seranova subscription? Many people sign up for Seranova Beauty product deliveries (such as collagen cream or micro-infusion systems) and later decide they no longer want the automatic shipments.
This guide gives you the clear, official steps to stop the subscription. You’ll learn exactly how to cancel, what timing matters, how refunds and returns work, and practical tips if charges continue.
Quick Answer
To cancel a Seranova subscription, email info@seranovabeauty.com or call +1 213-394-0455. Include your order number or account email and a clear request to cancel. The self-service portal is currently unavailable due to technical issues. Cancel at least 24 hours before your next scheduled shipment to avoid the charge.
What Is Seranova?
Seranova (Seranova Beauty) sells skincare and beauty products through one-time purchases or auto-renewing subscriptions. When you enroll in a subscription, your card is charged and products ship at the interval you selected (for example every 30, 45, 60, or 90 days) until you cancel.
You can skip shipments, change frequency, switch products, or cancel entirely. The company states you may cancel or modify at any time.
How to Cancel Your Seranova Subscription
Seranova’s official contact page and terms of service direct customers to contact support directly because the self-service portal is currently not available due to technical difficulties.
Recommended method – Email:
- Send an email to info@seranovabeauty.com.
- Use a clear subject line such as “Cancel My Subscription.”
- Include:
- The email address linked to your account
- Order number(s) or recent charge details if you have them
- A clear statement: “Please cancel my Seranova subscription and stop all future shipments and charges.”
4. Keep a copy of the email and any reply for your records.
Phone option: Call +1 213-394-0455. Request cancellation and ask for written confirmation by email.
You can also request to skip the next shipment or change the delivery frequency if you prefer not to cancel completely.
Important Timing Rule
Cancel at least 24 hours before the next scheduled shipment. Once a subscription refill order is charged and sent to the warehouse, it is processed immediately and generally cannot be stopped.
Seranova sends email notifications before renewals. Watch for those messages so you can cancel in time.
What Happens After You Cancel
Once support processes the cancellation, future automatic charges and shipments should stop. You should receive confirmation by email.
If a shipment has already been processed, you may still receive that package. You can refuse delivery (it returns to the company) or return it under the return policy.
Returns and Refunds
- Unused products: You may request a return within 30 days of delivery if the product is sealed, unused, and in original packaging.
- Used products: A 90-Day Results Guarantee may apply if you are unsatisfied with results (check the current policy for details).
- Start a return through the Return Portal on the Seranova website or by contacting support.
Refunds for returned items are issued after the company receives and inspects the package. Processing times depend on your bank.
Common Mistakes to Avoid
- Assuming the online account dashboard will show a cancel button (the self-service portal is often unavailable).
- Canceling too close to the next shipment date.
- Sending a vague email without your account email or order details.
- Deleting emails or failing to save confirmation of cancellation.
- Ignoring bank statements after requesting cancellation.
What to Do If Charges Continue
- Reply to your original cancellation email with screenshots of the new charge.
- Call the support number and reference your previous request.
- Contact your bank or card issuer to dispute the charge and request a block on future payments from Seranova.
- Keep all email correspondence and confirmation replies.
- Monitor your statements for at least one or two more billing cycles.
Many customers who followed up in writing eventually received confirmation that the subscription was canceled and, in some cases, refunds.
Practical Tips for a Smooth Cancellation
- Cancel as soon as you decide you no longer want the product.
- Note your next scheduled ship/bill date from any renewal email.
- Request written confirmation that the subscription is canceled and that no future charges will occur.
- If you still have unused product, you can ask to skip a shipment instead of canceling immediately.
Comparison of Options
| Action | How to Do It | Best For | Notes |
|---|---|---|---|
| Full cancellation | Email or call support | Stopping all future shipments | Must be 24 hrs before next ship |
| Skip next shipment | Email or call support | Temporary pause | Keeps subscription active |
| Change frequency or product | Email or call support | Adjusting the plan | Possible before next cycle |
| Return unused product | Return Portal or contact support | Getting a refund on current order | 30-day window, sealed condition |
FAQs About How to Cancel Seranova Subscription
Q: Can I cancel Seranova online myself?
The company states the self-service portal is currently unavailable due to technical issues. Contact support by email or phone to cancel.
Q: How long does cancellation take?
Support usually processes requests after they verify your account. Ask for email confirmation so you have written proof.
Q: Will I still get charged if I cancel after the shipment is processed?
Once a refill order is charged and sent to the warehouse, it generally cannot be stopped. You can refuse delivery or return the unopened package.
Q: What if I don’t see a subscription in my account but got charged?
Seranova notes that technical issues can hide active subscriptions. Contact support@ or info@seranovabeauty.com (or call) and provide the charge details so they can check and cancel it.
Conclusion
Canceling your Seranova subscription is done by contacting support directly. Email info@seranovabeauty.com or call +1 213-394-0455 with a clear request and your account details.
Cancel at least 24 hours before the next shipment, keep records, and verify that future charges stop.
Following these steps helps you end the auto-renewals cleanly and avoid unwanted product deliveries.
Disclaimer: This guide is for informational purposes based on Seranova’s publicly available contact page, terms of service, shipping policy, and refund policy as of the latest available information. Policies and processes can change. Always contact Seranova support directly for your specific account and retain written confirmation of any cancellation. Results for cancellations, returns, and refunds may vary.
