If you signed up for the KetoGo app and want to stop the recurring charges, this guide shows you exactly how. KetoGo provides personalized keto meal plans and related tools for weight loss.
Subscriptions renew automatically unless you cancel them. The method depends on whether you bought the plan on the website or through the App Store or Google Play. Canceling at least 48 hours before the end of the current period prevents the next charge.
Quick Answer
Log in at my.ketogo.app. Go to Profile, then the relevant plan section (Weight Loss Account, Premium, Shopping List, or Personal Nutritionist), choose Edit or Delete, complete the exit survey, and confirm. Cancel each plan separately. If you subscribed through Apple or Google, cancel in your device subscription settings instead.
What Is the KetoGo App?
KetoGo is a digital service that creates customized keto diet plans based on your preferences and goals. Users get meal plans, recipes, and optional add-ons such as Premium features, shopping lists, or personal nutritionist chat.
Plans are subscription-based and renew automatically. Website purchases are managed only through the KetoGo account. App Store or Google Play purchases are managed through those stores.
Why People Cancel Their KetoGo Subscription
Common reasons include:
- The meal plan no longer fits their schedule or goals.
- Budget priorities have changed.
- They prefer free or different diet tools.
- They finished the initial period and do not want automatic renewals.
You can cancel at any time. Timing matters to avoid an extra charge.
How to Cancel KetoGo Subscription on the Website
This is the official method for website purchases.
- Go to https://my.ketogo.app/ and log in with the email used for your account.
- Open the Profile section.
- Cancel each active plan separately:
- Basic weight loss plan: Profile → Weight Loss Account → Edit → complete the exit survey.
- Premium: Profile → Your Premium → Learn More → Delete → complete the exit survey.
- Shopping List: Profile → Your Shopping List → Learn More → Delete → complete the exit survey.
- Personal Nutritionist: Profile → Personal Nutritionist Chat → Edit → Delete → complete the exit survey.
4. Confirm each cancellation. You should see a pop-up saying the plan has been successfully canceled.
Premium must be canceled separately from the basic plan. Save a screenshot of the confirmation.
Cancel at least 48 hours before the end of the current billing period.
How to Cancel Through Apple App Store
If you subscribed on iPhone or iPad:
- Open Settings and tap your name.
- Tap Subscriptions.
- Select the KetoGo subscription.
- Tap Cancel Subscription and confirm.
You keep access until the end of the paid period. Deleting the app does not cancel the subscription.
How to Cancel Through Google Play
If you subscribed on Android:
- Open the Google Play Store app.
- Tap your profile icon.
- Go to Payments & subscriptions → Subscriptions.
- Select KetoGo and tap Cancel subscription.
- Follow the prompts.
Again, uninstalling the app alone does not stop billing.
How to Contact KetoGo Support
If you cannot log in or need help:
- Email hello@ketogo.app from the address linked to your account.
- Use the “Submit a request” form in their help center.
- Chat is available inside your account at my.ketogo.app.
Include your account email and a clear cancellation request. Ask for written confirmation.
What Happens After You Cancel
Future renewals stop once the cancellation is processed before the deadline. You keep access to the paid features until the end of the current period.
Recurring payments are generally not refundable. A short withdrawal period may apply for new purchases (typically 5 days for non-EU residents and 14 days for EU residents). Contact support promptly if you believe a refund applies.
Practical Tips for a Smooth Cancellation
- Cancel at least 48 hours before the period ends.
- Cancel every active plan (basic, Premium, shopping list, nutritionist) separately.
- Use the same email that appears on your original order.
- Save screenshots and confirmation messages.
- Check your bank or card statement after the next expected billing date.
These steps reduce the chance of continued charges.
Common Mistakes to Avoid
People sometimes run into these issues:
- Deleting the app and assuming billing stops. It does not.
- Canceling only one plan when multiple are active.
- Waiting until the last day of the billing period.
- Trying to cancel a website subscription through the App Store or Google Play (it will not work).
Always confirm the cancellation in your account and keep the proof.
Alternatives After Canceling
Once the subscription ends you can still support your goals with:
- Free keto recipe sites and trackers.
- Public library or YouTube resources on low-carb eating.
- Simple meal planning with whole foods.
- Advice from a registered dietitian if needed.
You stay in control of cost and approach.
FAQs About How to Cancel KetoGo App Subscription
Q: How long does it take for the KetoGo cancellation to stop charges?
If you cancel at least 48 hours before the end of the current period, the next renewal should not process. Access continues until the paid period ends. Always verify on your statement.
Q: Can I get a refund after canceling KetoGo?
Recurring payments are generally not refundable. A limited withdrawal window may apply for recent new purchases. Submit a request through their help center with details if you believe you qualify.
Q: What if I cannot log into my.ketogo.app?
Email hello@ketogo.app from the address used for the account and request cancellation. Include any order or payment details you have.
Q: Does deleting the KetoGo app cancel the subscription?
No. You must cancel through the website account (for web purchases) or through Apple/Google subscription settings (for store purchases).
Conclusion
Canceling your KetoGo app subscription is done by logging into my.ketogo.app, going to Profile, and canceling each active plan (Weight Loss Account, Premium, Shopping List, or Personal Nutritionist) with the exit survey. For App Store or Google Play purchases, cancel in your device settings instead.
Do this at least 48 hours before the period ends, save the confirmation, and check your statements afterward. These steps stop future automatic charges and put you back in control of your account and budget.
Disclaimer: This article provides general information based on KetoGo’s official help center articles, terms, and common user experiences as of the current date. Cancellation processes, contact details, and policies can change. Always verify the latest steps directly at my.ketogo.app or with support using the email linked to your account. This is not financial or legal advice. For personal billing issues contact the company or your payment provider.
