Truly Free (also known as Truly Free Home) sells non-toxic laundry detergents, cleaners, and refillable home products on a subscription basis.
You build a custom box of items that ships on a schedule you choose, with discounts and free products based on how many items you add. Charges typically appear on your credit or debit card statement under a name like Truly Free or Truly Free Home.
Deleting any related app or ignoring emails does not stop the recurring shipments or charges. You need to cancel through the Member Portal or by contacting support.
This guide walks you through the main ways to end the subscription and stop future billing.
What Is Truly Free and How Billing Works
Truly Free offers refillable, plant-based cleaning products delivered on a recurring schedule. There is no separate membership fee or long-term contract. You pay only for the products in each box.
Savings generally range from about 10% to 40% depending on the number of items, and free products are often available when you add more items to a shipment. Free shipping usually applies to subscription orders in the US.
Orders process automatically based on the frequency you set (options commonly include 15, 30, 45, 60, or 90 days). You typically receive a reminder email several days before the next order processes so you can make changes.
The charge hits the payment method on file once the order moves into processing. Anyone with an active subscription can cancel. After cancellation, future billing and shipments stop, though any order already in processing usually continues.
How to Cancel from the Member Portal
This is the most direct way for most people.
- Go to https://trulyfreehome.com/login (or the member portal link provided in your account emails) and sign in with the email and password tied to your subscription.
- From the dashboard, click “View Order” on your active subscription box.
- Select “Cancel subscription” in the subscription controls.
- Follow the prompts. The system may first offer options to skip the next shipment, change the date, or adjust frequency. Continue through confirmation and any optional reason question until you see a completed state.
Once the portal shows cancellation is complete, future billing and automatic shipments should stop. Portal access ends after a full cancel because it is limited to active subscribers. Keep a screenshot or confirmation email for your records.
How to Cancel by Contacting Customer Care
If you cannot log in or prefer human help, contact the Member Experience team.
Email family@trulyfreehome.com and include your order number, the email on the account, and a clear request to cancel the subscription. You can also call 231-944-1716 (hours typically Monday–Friday). Chat is sometimes available on the website.
Support can confirm cancellation, help with any order already processing, and discuss options for recent charges. Response times can vary, so follow up if needed and keep copies of all messages.
What Happens After You Cancel
Future shipments and charges stop once cancellation is finished in the portal or confirmed by support. You keep any products already shipped or in process. You lose access to member discounts, free product offers, and the portal until you start a new subscription.
There is generally no automatic refund for past boxes simply because you cancel. Refunds are typically limited to defective, damaged, or faulty items within a set window (often 30 days) when you provide evidence. Contact support promptly if a charge appears after you canceled.
Tips for a Smooth Cancellation
Act before the next processing date. Check your reminder email and log in early. Update or remove the payment method after canceling if you want extra peace of mind.
If the portal buttons do not respond, log out, clear your browser cache and cookies, then try again. Confirm you are using the exact email linked to the active subscription.
Save confirmation of the cancel (screenshot, email, or chat transcript). Watch your bank or card statement for the next billing cycle to verify the charge does not appear.
Common Problems and Solutions
Some people report trouble logging in or finding the cancel button after a promotional signup. Use the forgot-password option or contact support with your order details.
Orders already processing usually cannot be stopped. Reach out right away so the team can note the cancel for future cycles and discuss any available options.
Unexpected subscriptions sometimes start from discounted first orders that include auto-renew language at checkout. Cancel promptly and request help with any recent charge if it was not intentional.
If charges continue after a confirmed cancel, contact your card issuer to dispute the recurring authorization and share your cancellation proof.
Alternatives After Canceling
You can still buy Truly Free products as one-time purchases without a subscription, though you typically lose the member discounts and free shipping.
Many people switch to other non-toxic refillable brands available at grocery stores or online, or simply buy concentrated cleaners as needed.
If you liked the products but not the frequency, consider restarting later with a longer interval or fewer items once you have full control again.
FAQs About How to Cancel Truly Free Subscription
Q: Will I be charged again after I cancel Truly Free?
No. Once cancellation is completed in the Member Portal or confirmed by support, future billing and shipments stop. Any order already processing may still go through and charge.
Q: Does deleting the app or ignoring emails cancel my Truly Free subscription?
No. The subscription is managed through the website Member Portal or by contacting support. Deleting an app or ignoring reminders does not stop auto-renewals or recurring charges.
Q: Can I pause my Truly Free subscription instead of canceling?
There is no dedicated pause button. You can usually skip the next order or move the next ship date out (up to about 12 months in some cases) through the portal to delay without fully canceling.
Q: How do I get a refund after canceling Truly Free?
Cancellation itself does not typically trigger a refund for prior shipments. Refunds are generally limited to defective, damaged, or faulty products within the company’s stated window when you contact support with proof. Ask support about any specific recent charge.
Conclusion
Canceling your Truly Free subscription is straightforward once you reach the Member Portal or contact the team. Log in at the official login page, open your active order, and complete the cancel flow, or email or call with your details. Future recurring charges and shipments should stop after confirmation.
Check your next statement to confirm the charge is gone, and keep your cancellation proof handy. If anything looks off, reach out to support or your payment provider right away.
Disclaimer: This article provides general educational information based on publicly available details from Truly Free’s support pages and site at the time of writing. It is not financial or legal advice. Policies, contact methods, and steps can change. Contact Truly Free or your payment provider directly for help specific to your account.
