Need to cancel your MyQ subscription? You’re in the right place.
MyQ is the smart garage and home access system from Chamberlain Group.
Many people add a paid video storage or monitoring plan so their cameras can record events, send smart alerts, and keep video history. These plans renew automatically, so you must cancel them if you no longer want the extra features.
Canceling is simple and happens inside the myQ app or the myQ Marketplace website. Deleting a camera or device from the app does not stop the billing.
This guide shows the exact steps so you can turn off auto-renewal and avoid unexpected charges.
After you cancel, the service stays active until the end of the current billing period. You keep the paid features until then.
How to Cancel MyQ Subscription
What Kind of MyQ Subscription Do You Have?
Most people cancel a myQ Video Storage or Video Monitoring plan. These cover camera recording, smart detection, and related alerts.
Some users also have car-connected plans (Tesla, Hyundai, and others). Tesla and Hyundai plans can usually be managed in the same myQ Marketplace. Other car brands often require cancellation through the car manufacturer’s own website or app.
Check your email receipts or the myQ app under the video or subscription section to confirm what you are paying for.
How to Cancel MyQ Subscription in the App
This is the most common method for video storage plans.
- Open the myQ app on your phone.
- Tap your initials in the upper left corner (or the Menu icon if your app shows that).
- Select myQ Video Monitoring or myQ Video Storage.
- Tap Manage Subscription or Manage Your Subscription.
- Log in with your myQ credentials if asked.
- Find the active plan and select Cancel Subscription or Cancel Renewal.
- Review the details and confirm the cancellation.
Your subscription remains active until the end of the current billing cycle and will not renew after that.
How to Cancel Through myQ Marketplace
You can also manage everything on the web.
- Go to the myQ Marketplace website (search for “myQ Marketplace” or follow the link from the app).
- Log in with the same email and password you use for the myQ app.
- Select My Plans (usually in the upper right).
- Locate the subscription you want to cancel.
- Choose Cancel Renewal.
- Review the information and confirm by selecting Cancel Renewal again.
This method works for most video plans and for Tesla or Hyundai connected-garage subscriptions.
Important Notes About Cancellation
- Canceling does not give a refund for the current billing period.
- Service continues until the end of the paid cycle. After that date you lose video storage, smart detection, and related premium features.
- Removing a camera or garage door opener from the app does not cancel the subscription. You will keep getting billed until you cancel the plan itself.
- If you move or sell your home, cancel the subscription before removing devices so you are not charged for a plan you no longer use.
Special Cases: Car Partner Subscriptions
- Tesla and Hyundai: Cancel inside myQ Marketplace using the steps above.
- Other brands (Kia, Honda, Acura, Mercedes-Benz, Nissan, Volkswagen, Rivian, etc.): You usually need to cancel directly through that car brand’s website or app. Check your car manufacturer’s account for the myQ Connected Garage option.
What Happens After You Cancel
You keep full access to the paid features until the billing period ends. Once it expires:
- Video history and cloud storage stop.
- Smart detection and advanced alerts are no longer available.
- Basic garage door control and free features continue to work.
No new charges should appear after the current period ends if the cancellation was successful.
How to Contact MyQ Support If Needed
If the cancel buttons do not appear or you run into any problem:
Call Chamberlain / myQ Customer Support at 1-800-528-5880.
Have your myQ account email and any recent order or subscription details ready. Support can confirm the cancellation and help with billing questions.
Tips for a Clean Cancellation
- Cancel a few days before the next renewal date.
- Take a screenshot of the confirmation screen.
- Check your next bank or card statement to make sure no new charge posts.
- If you have more than one camera or plan, cancel each one individually.
- Keep the confirmation email if one is sent.
Common Problems and Fixes
I deleted my camera but still got charged.
Deleting a device never cancels the subscription. Go back into the app or Marketplace and cancel the plan itself.
I don’t see a Cancel button.
Make sure you are logged into the correct myQ account. Try the Marketplace website method. If it still does not appear, call support.
I have a car-connected plan and cannot cancel in myQ.
For brands other than Tesla or Hyundai, log into the car manufacturer’s account and look for the myQ or Connected Garage subscription section.
I want a refund.
MyQ does not refund the current billing period when you cancel. Service simply continues until the paid time ends.
Quick Checklist
- Open the myQ app or go to myQ Marketplace.
- Go to My Plans or Manage Subscription.
- Select Cancel Renewal and confirm.
- Note the end date of the current period.
- Save any confirmation.
- Watch your next statement.
FAQs About How to Cancel MyQ Subscription
Q: Will I get a refund when I cancel MyQ?
No. Canceling stops future renewals but does not refund the current billing period. You keep the paid features until that period ends.
Q: Does removing a camera from the app cancel the subscription?
No. You must cancel the subscription separately in the app or Marketplace. Otherwise billing continues.
Q: How long do I keep video storage after canceling?
Until the end of the current billing cycle. After that date the premium video features stop.
Q: Can I cancel a Tesla or Hyundai myQ plan the same way?
Yes. Those plans are managed in myQ Marketplace. Most other car brands require cancellation through the car maker’s own system.
Conclusion
Canceling a MyQ subscription is quick once you know where to look. Open the myQ app, go to the video monitoring or account section, and choose Manage Subscription, or log into myQ Marketplace and cancel renewal under My Plans. Confirm the change and you are done.
Your paid features stay active until the end of the current billing period, and no new charges will start after that. If the options do not appear, call 1-800-528-5880 for help.
Take a few minutes today to complete the steps and stay in control of your smart garage billing.
Disclaimer: This guide is based on official Chamberlain Group / myQ support information as of mid-2026. App screens, plan names, and processes can change. Always follow the latest instructions in the myQ app or on the official support site, and contact MyQ support at 1-800-528-5880 for help with your specific account. This is not financial or legal advice.
