You check your credit card statement and notice a small charge labeled “CTLP Service Works,” “CTLP*CSC SERVICEWORKS,” “CSC SERVICE WORKS,” or something similar. You don’t remember buying anything with that name, and now you’re wondering if it’s legitimate or a problem.
You’re not the only one. These charges confuse thousands of people every month. This article explains exactly what a CTLP Service Works charge on credit card means, where it comes from, and the simple steps you can take if you don’t recognize it.
Quick Answer
A CTLP Service Works charge on credit card is almost always from CSC ServiceWorks, a company that runs card-enabled laundry machines, air pumps, and vacuum stations. The “CTLP*” prefix is just the payment processor.
These charges usually appear after you use a washer, dryer, air pump, or vacuum at an apartment complex, laundromat, dorm, hotel, or gas station. They are legitimate payments for the service you used.
What Is a CTLP Service Works Charge on Credit Card?
CTLP Service Works (or more accurately CTLP*CSC SERVICEWORKS) is the billing name that appears when you pay for services operated by CSC ServiceWorks.
CSC ServiceWorks is a major provider of self-service laundry equipment and air/vacuum vending machines across the United States and Canada. Their machines accept credit cards, debit cards, and mobile payments so you no longer need coins or cash.
The charge is almost always small (commonly $1.50 to $5.00) and matches the date and location of when you used a machine.
What Does the “CTLP*” Prefix Mean?
The letters “CTLP*” (or just CTLP) are not a separate company. They identify the payment processing platform that CSC ServiceWorks uses to accept card payments.
Credit card networks often show the processor first, followed by an asterisk and the actual merchant name. So “CTLP*CSC SERVICEWORKS” simply means the payment went through CTLP’s system on behalf of CSC ServiceWorks.
It is a normal billing format and does not indicate a different or suspicious merchant.
Why Did This Charge Appear on My Statement?
Here are the most common reasons people see this charge:
- You used a CSC-operated washer or dryer in an apartment building, dorm, or laundromat and paid with a card or the CSC app.
- You inflated your tires or used a vacuum at a gas station or convenience store that has CSC air/vacuum machines.
- You loaded money onto a CSC laundry card or digital account (sometimes labeled “top-up”).
- You paid through the CSC GO or CSC Pay mobile app.
Because the machines themselves rarely display the full company name “CSC ServiceWorks” in large letters, many people do not connect the charge to the laundry or air service they just used.
Is CSC ServiceWorks a Legitimate Company?
Yes. CSC ServiceWorks is a real, established company that manages millions of laundry and air machines across North America. Their official website is cscsw.com.
They have a mixed reputation with some customers because of app issues or refund difficulties, but the company itself is legitimate and the charges for machine use are valid when you actually used the service.
How to Confirm the Charge Is Yours
- Check the date and amount of the charge against any recent laundry, air pump, or vacuum use.
- Look for location details on the statement (sometimes it shows a city or “Melville NY,” which is CSC’s corporate address).
- Review the CSC GO or CSC Pay app transaction history if you have an account.
- Think about apartment laundry rooms, dorms, hotels, or gas stations you visited around that date.
If the date and amount match something you did, the charge is almost certainly correct.
What to Do If You Don’t Recognize the Charge
If you are certain you never used a CSC machine:
- Contact CSC ServiceWorks customer service first.
- Phone: 1-877-264-6622 or 1-844-272-9675
- Email: customerservice@cscsw.com
- Hours are generally available most days.
- Provide the date, amount, last four digits of your card, and ask them to identify the exact machine and location.
- If they cannot explain the charge or you believe it is unauthorized, dispute it with your credit card issuer. Most banks make this easy through their app or website.
- Ask your card issuer to block future charges from “CSC SERVICEWORKS” or “CTLP*CSC” if you want extra protection.
Refunds for unused funds or machine malfunctions are often handled through the CSC app or by calling support.
Tips to Avoid Confusion with Future CSC Charges
- Look for the CSC logo or “CSC ServiceWorks” sticker on laundry and air machines before you swipe.
- Use the CSC GO or CSC Pay app when possible so you have a clear transaction history.
- Keep a quick note of the date and location whenever you use a card-operated laundry or air machine.
- Review small charges on your statement weekly so you catch them while the memory is fresh.
FAQs About CTLP Service Works Charge on Credit Card
Q: Is a CTLP Service Works charge a scam?
No. It is a legitimate charge from CSC ServiceWorks for laundry, air, or vacuum services. The unfamiliar name and “CTLP*” prefix simply cause confusion.
Q: Why is the amount so small?
These machines charge by the cycle or by the minute. Most laundry loads or air-pump uses cost only a few dollars, which is why the charges are low.
Q: Can I get a refund if the machine didn’t work?
Yes. Contact CSC customer service or use the refund request option in their mobile app. Have the machine number (usually posted on the unit) ready if possible.
Q: Will this charge affect my credit score?
No. A normal purchase or a successful dispute does not impact your credit score.
Conclusion
A CTLP Service Works charge on credit card is almost always a payment to CSC ServiceWorks for using a laundry machine, air pump, or vacuum station. The “CTLP*” part is just the payment processor and is completely normal.
Match the date and amount to recent activity. If it checks out, you can ignore it. If it doesn’t, contact CSC ServiceWorks at 1-877-264-6622 or dispute it with your card issuer. Knowing what this charge actually is saves time and worry the next time it appears.
Disclaimer: This article is for general informational purposes only and does not constitute legal, financial, or professional advice. Company details, phone numbers, and billing practices can change. Always verify information directly with CSC ServiceWorks (cscsw.com) and your credit card issuer. For personalized help, contact your bank or a consumer protection agency.
