If an Equithrive charge suddenly appeared on your credit card statement, you’re probably wondering what it is and whether it’s legitimate.
Equithrive is a real company that sells nutritional supplements for horses, and many charges come from their Autoship (recurring subscription) program.
However, there have also been reports of small unauthorized charges using their name. This guide explains both possibilities and gives you clear, actionable steps to resolve the charge quickly.
Quick Answer
An Equithrive charge on credit card usually comes from horse nutritional supplements ordered through equithrive.com, often through their Autoship subscription service.
You (or someone in your household) may have set up recurring deliveries. There have also been scattered reports of small fraudulent charges using the Equithrive name.
Log into your account at equithrive.com or contact them directly to verify and cancel.
What Is Equithrive?
Equithrive (equithrive.com) is a legitimate company (Thrive Animal Health) that produces science-backed nutritional supplements for horses. Their most popular products include:
- Equithrive Original Joint Powder (resveratrol-based joint support)
- Antioxidant Pellets
- Mare Pellets
- Other targeted equine health formulas
They also offer some products for dogs under related branding. The company focuses on research-backed ingredients to support joint health, recovery, and overall wellness in performance and aging horses.
Why Are You Being Charged by Equithrive?
There are two main reasons people see Equithrive charges:
1. Legitimate Autoship Subscription (Most Common)
Equithrive offers a “Subscribe & Save” or Autoship program. Customers get discounts (typically 10% off the first order and 5% off recurring shipments) plus free shipping on U.S. orders.
Once set up, products ship automatically at the chosen interval (e.g., every 30 or 60 days).
Many people set this up and later forget about it, especially if a family member who owns horses placed the order.
2. Unauthorized or Fraudulent Charges
Some people who have never shopped with Equithrive have reported small charges (often under $1) on their cards. The company has publicly stated that these were not the result of a data breach on their end.
Scammers sometimes use legitimate company names to make test charges or small unauthorized purchases.
Is Equithrive Legitimate?
Yes. Equithrive is a real, established company with physical products and a professional website. Their supplements are sold through their own site as well as major retailers like SmartPak Equine and Amazon.
The company has addressed past reports of unauthorized small charges directly and maintains that customer data on their systems was not compromised.
How to Cancel Your Equithrive Autoship Subscription
If you have (or think you have) an active subscription, here’s how to stop future charges:
- Go to equithrive.com and log into your account.
- Click on My Account.
- Find your active subscription in the list.
- Click the Cancel button next to the subscription.
- Confirm the cancellation.
You can also pause the subscription or change the delivery frequency instead of fully canceling. There are no fees or penalties for pausing or canceling at any time.
Tip: After canceling, check your email (including spam) for a confirmation message and take a screenshot for your records.
How to Request a Refund
Equithrive offers a 60-day return policy on unopened products purchased directly from their website.
- Contact them at info@equithrive.com or call 866-721-1412 to request a return authorization.
- Ship returns to: Thrive Animal Health, ATTN: RETURNS, 1038 Nandino Blvd, Lexington, KY 40511.
- Refunds are processed within 3–5 business days after they receive and inspect the items.
Note that opened or used products are generally not eligible for return.
What to Do If You Didn’t Order Anything
If you have no connection to horses or Equithrive products:
- Check your full statement for the exact descriptor and amount.
- Log into equithrive.com anyway and search for an account using the email tied to your card (in case someone else created one).
- Contact Equithrive support at info@equithrive.com and ask them to investigate the charge using your card details or email.
- If they confirm it’s not from their system, or if you can’t reach them quickly, dispute the charge directly with your credit card issuer.
Credit card companies generally have strong fraud protection. Act within 60 days of the statement date for the best results.
Common Mistakes to Avoid
- Don’t ignore small “test” charges, they can sometimes precede larger ones.
- Avoid canceling your card immediately if you have legitimate recurring payments elsewhere; dispute the specific charge first.
- Keep records of every email and phone call with Equithrive and your bank.
Tips to Prevent Future Unexpected Charges
- Regularly review your credit card statements and set up transaction alerts.
- When trying any “Subscribe & Save” offer, note the exact cancellation steps immediately.
- Use virtual card numbers for online subscriptions when possible.
- If someone in your household owns horses, ask them to check their subscriptions.
FAQs About Equithrive Charge on Credit Card
Q: Is Equithrive a scam?
No. Equithrive is a legitimate equine supplement company. However, like many popular brands, their name has occasionally been used in unauthorized small charges by third parties.
Q: Can I cancel Equithrive Autoship easily?
Yes. Log into your account at equithrive.com, go to My Account, and cancel the subscription with one click. There are no cancellation fees.
Q: What should I do about a small unauthorized Equithrive charge?
Contact Equithrive support first to verify, then dispute the charge with your credit card issuer if needed. Most issuers will remove fraudulent charges quickly.
Q: How long does it take to get a refund from Equithrive?
Refunds are processed within 3–5 business days after they receive returned items. It may take a few more days to appear on your statement.
Conclusion
An Equithrive charge on credit card is most often tied to horse supplements ordered through their Autoship program. The company makes it straightforward to cancel recurring shipments directly from your account with no penalties.
If you don’t recognize the charge at all, start by checking for an account on equithrive.com and contacting their support. For charges that appear clearly unauthorized, your credit card issuer can help dispute them.
Take action today, log in, cancel if needed, or dispute the transaction. Keeping a record of your steps will protect you whether the charge turns out to be legitimate or not.
Disclaimer: This content is for informational and educational purposes only and does not constitute professional, financial, legal, or medical advice. The information provided may not apply to your specific situation. Always consult a qualified professional for personalized guidance.
