You signed up for MDhair to get a personalized hair loss treatment plan with custom serum, shampoo, and support. The trial or first kit felt like a good start, but now the recurring charges and automatic shipments are more than you want to continue.
Canceling your MDhair subscription is possible directly through your account. The company makes it clear that subscriptions renew automatically unless you cancel or change them in time.
This guide walks you through the exact steps to cancel MDhair subscription using the official account portal, what timing you must follow, and how to make sure the cancellation actually goes through.
Understand How MDhair Subscriptions Work
MDhair uses an autoship model. Many customers begin with a lower-priced trial kit. If you don’t cancel, the service automatically moves you to a regular 2-month plan with customized products.
The subscription continues until you actively cancel it inside your account. You can cancel or adjust your plan at any time, but you must do it early enough to avoid the next charge and shipment.
Log In and Check Your Subscription Details First
Before canceling, review your current status so you know your next billing date.
- Go to mdhair.co and log into your account using the email you used at signup.
- Navigate to account settings or the direct link: mdhair.co/account_settings/manage_membership.
- Look for your active plan, next billing date, and shipping schedule.
- Take a screenshot of this page for your records.
This step shows you exactly how much time you have before the next automatic charge.
Cancel MDhair Subscription in the Account Portal
The easiest and most direct way is through your online account.
- Log into your MDhair account.
- Go to the manage membership or subscription settings page.
- Select the option to cancel subscription or change your plan.
- Follow the on-screen prompts to confirm cancellation.
- Note the exact date and time you completed this step.
Once submitted, the system should process your request and stop future automatic renewals.
Follow the 5-Business-Day Timing Rule
MDhair requires you to cancel or modify your plan at least 5 business days before your next billing and shipping date.
If you cancel too close to the billing date, the charge may still process and the next kit could ship. Plan ahead and cancel early to give the system time to update your account.
What to Do Right After You Cancel
After submitting the cancellation:
- Watch your email inbox (and spam folder) for a confirmation message from MDhair.
- Log back into your account within a day or two to verify the subscription status shows as canceled.
- Keep the confirmation email and any screenshots in a safe place.
- Monitor your credit card or bank statements for the next 30–60 days.
If everything looks correct, no further action is usually needed.
Pro Tip: Take clear screenshots of the cancellation screen and the confirmation page right after you finish. These records help if you ever need to prove when you submitted the request.
If You Don’t Receive a Cancellation Confirmation Email
The company states that after cancellation they will send a confirmation email. If you don’t receive one, the request likely did not process successfully.
In that case:
- Log back into your account and try canceling again.
- Use the live chat on the website or email support@mdhair.co right away.
- Include your order details, account email, and the date you attempted cancellation.
- Ask them to confirm the subscription is canceled and send written verification.
Do this quickly so you stay within the safe timing window.
Special Note for PayPal Users
If you signed up using PayPal, simply canceling the automatic payment inside your PayPal account is not enough.
This only stops future payment approvals. It does not cancel your actual MDhair subscription. You must still go into your MDhair account portal and cancel the subscription there. Otherwise, the service may continue and attempt to charge you again.
Contacting MDhair Support
Official support options include:
- Live chat through the website or help center
- Email at support@mdhair.co
The company prefers written channels so they can keep accurate records. Response times vary, so follow up if you don’t hear back within a couple of business days. Provide as many details as possible in your first message.
Common Mistake: Many people cancel only inside PayPal or wait until right before the billing date. Both approaches often lead to an unwanted charge and shipment. Always cancel inside your MDhair account and do it at least five business days early.
Comparing Cancellation Methods
| Method | Best For | Confirmation Type | Important Notes |
|---|---|---|---|
| Account Portal | Fastest self-service | Email + account status | Must act 5+ business days before billing |
| Live Chat | Quick questions or issues | Written chat log | Good for immediate follow-up |
| Email (support@mdhair.co) | Written record | Email reply | Slower than chat; keep copies of everything |
| PayPal Auto-Pay Cancel | Stopping payments only | PayPal confirmation | Does NOT cancel the MDhair subscription |
FAQs About MDhair Cancel Subscription
Q: Can I cancel my MDhair subscription online?
Yes. The primary and easiest way is to log into your MDhair account and cancel directly through the manage membership section at mdhair.co/account_settings/manage_membership. This is the method the company recommends for most customers.
Q: How many days in advance do I need to cancel my MDhair subscription?
You must cancel or change your plan at least 5 business days before your next scheduled billing and shipping date. Canceling later may result in the charge processing and the kit shipping anyway.
Q: What should I do if I cancel but don’t get a confirmation email?
Log back into your account and attempt the cancellation again. Then immediately contact support through live chat or by emailing support@mdhair.co. Provide your account details and ask them to confirm the cancellation in writing and update your status.
Conclusion
Canceling your MDhair subscription comes down to using the account portal, respecting the 5-business-day timing rule, and confirming everything with screenshots and email records. Once you complete these steps, future automatic kits and charges should stop.
Act soon if your next billing date is approaching. Log in today, review your status, and submit the cancellation while you still have time. Keeping good records will give you peace of mind that the process went through successfully.
Disclaimer: This content is for informational and educational purposes only and does not constitute professional, financial, legal, or medical advice. The information provided may not apply to your specific situation. Always consult a qualified professional for personalized guidance.
