How to Cancel Storyreel Subscription [Step by Step]
StoryReel is a short-drama app with live-action romance, revenge, and fantasy series. The free download can still start a Weekly Pro Pass, a Yearly Pro Pass, or coin packs. Charges may show as StoryReel, Apple, Google Play, or a card you typed on a checkout page.
Deleting the StoryReel app does not cancel the subscription. Check the store that billed you first. If the plan is missing there, use Manage Membership in the app and email support so you can stop auto-renewal before the next recurring charge.
What Is StoryReel and How Billing Works
StoryReel streams short dramas you can watch in minutes. Equinox Enterprises Technology Limited publishes the U.S. app listings and is based in Hong Kong.
The user agreement sits at storyreel.life. This guide is for that drama app, not StoryReel Studios trailers and not the separate storyreel.ai tool.
A free tier generally lets you watch with ads and daily coins. Paid access typically comes as a Pro Pass. Official App Store text lists a Weekly Pro Pass at $19.99 per week and a Yearly Pro Pass at $149.99 per year. The listing also shows one-time coin packs and a $9.99 weekly option.
Look at the statement first. Apple.com/bill or iTunes generally means Apple billed you. Google Play generally means Google billed you. A StoryReel or unknown merchant line can mean you entered a card on a web checkout. That split is why some people cannot find the plan in Settings.
Store listings say subscriptions are processed through Apple. Users still report a web payment that never appears in Apple or Google. Use the path that matches your receipt. Plans typically auto-renew unless you turn off auto-renewal at least 24 hours before the period ends.
Canceling If Billed Through Apple or Google
Start here if Apple or Google took the payment. This is the official cancel path in the App Store listing. StoryReel generally cannot stop a store bill for you.
On iPhone or iPad
- Open Settings.
- Tap your name at the top.
- Tap Subscriptions.
- Tap StoryReel.
- Tap Cancel Subscription and confirm. Note the end date.
You can also manage the plan at apps.apple.com/account/subscriptions. If you do not see StoryReel, try the Apple Account that paid. Family Sharing generally needs the organizer or the person who bought the plan.
On Android
- Open the Google Play Store app.
- Tap your profile picture.
- Tap Payments and subscriptions, then Subscriptions.
- Tap StoryReel.
- Tap Cancel subscription and confirm.
Use the same Google account that bought the plan. Deleting the StoryReel app does not stop Google Play billing. If StoryReel is missing from the list, the charge may have gone through a web checkout instead of Play.
How to Cancel From Inside the StoryReel App
Use this path if the plan is missing from Apple or Google. Developer replies tell users to update the app first, then cancel in the membership screen.
- Open StoryReel and go to Me or Profile.
- Open Setting.
- Tap Manage Membership.
- Follow the on-screen steps to unsubscribe or turn off auto-renewal.
- Screenshot the confirmation and the end date.
Your User ID generally sits at the top of the Me or Profile page. Save that ID. You will need it if the in-app button is missing. If you only see coin packs and no cancel button, leave the buy flow and email support instead.
How to Cancel by Contacting Support
Official App Store and website listings give service@storyreel.life as the customer service email. Terms say you may terminate your account by contacting customer service. There is no widely published U.S. consumer phone number. Treat email as the main written path.
Send this in one message: your registered email, your StoryReel User ID, the charge date and amount, and the last four digits of the card if you used one. Ask them to cancel the subscription, stop auto-renewal, and confirm the end date in writing.
Do not send the full card number. Keep the sent email and any reply. Developer replies often ask for the same User ID and email before they will cancel a plan that does not show in Apple or Google.
Requesting a Refund After Cancellation
Canceling typically stops future renewals. It does not automatically refund days you already paid. Official terms do not publish a consumer refund window. They do say you still owe fees incurred before you close the account.
If Apple billed you, request a refund at reportaproblem.apple.com. Sign in with the Apple Account that paid and choose the StoryReel charge.
If Google billed you, open Play Store order history, find the charge, and use Report a problem. Results vary.
If a web checkout billed your card, email service@storyreel.life first. Some reviewers say support issued a refund after they sent a User ID. That is not a published promise.
If the charge keeps posting, ask your bank or card issuer about a billing dispute and share your cancel email. Coin packs are generally separate from the Pro Pass.
What Happens After You Cancel
Your Pro Pass typically stays on until the current period ends. After that date, auto-renewal should stop. You can usually keep watching free episodes with ads and daily coins. Premium episodes may lock again.
Apple and Google generally email a cancel confirmation. If you canceled by email only, watch the next billing date. Check Settings or Play subscriptions a day later to be sure the plan shows as canceled or expired.
Deleting the app after you cancel is fine. Confirm the recurring charge is off first. Closing the StoryReel account is separate from stopping the bill.
Tips for a Smooth Cancellation
Cancel at least 24 hours before renewal. Store rules say the next charge can post in that last day.
Match the receipt to the cancel path. Apple bills cancel in Apple. Google bills cancel in Play. Card bills need Manage Membership or email.
Write down the User ID before you delete anything. Support asks for it often.
Watch for similar names. StoryReel Studios and storyreel.ai are different products.
Common Problems and Solutions
The plan is not in Apple Subscriptions. Try every Apple Account on the phone. Then open Manage Membership. If you paid on a web page, email service@storyreel.life with your User ID.
The plan is not in Google Play. Confirm you opened the same Google account. Then use the in-app path and email. This gap is common when billing skipped Play.
You canceled and still got charged. Check whether the charge posted in the 24-hour renewal window. Send the receipt, User ID, and cancel screenshot to support. For store bills, also use Apple Report a Problem or Google order history.
Family Sharing shows the plan but you cannot tap Cancel. The organizer or the Apple Account that bought StoryReel has to unsubscribe.
You only wanted coins and got a weekly pass. A Pro Pass is a subscription. A coin pack is usually a one-time purchase. Cancel the pass so it does not renew.
Alternatives After Canceling
You can keep the free StoryReel tier and use daily coins if you still like a few series. Compare the weekly price before you tap another trial. A $19.99 weekly pass adds up fast if you forget to unsubscribe.
FAQs About StoryReel Cancel Subscription
Q: Does deleting the StoryReel app cancel my subscription?
No. Deleting the app only removes it from the phone. The recurring charge keeps going until you cancel in Apple, Google, Manage Membership, or email.
Q: How do I stop StoryReel auto-renewal before the next charge?
Turn off auto-renewal at least 24 hours before the period ends. Use Apple or Google if they billed you. If the plan is missing there, use Manage Membership and email service@storyreel.life with your User ID.
Q: Will I get a refund when I unsubscribe?
Usually not for time already used. Apple and Google have their own refund forms. StoryReel terms do not publish a standard unused-day refund. Ask in writing if a charge looks wrong.
Q: What if I do not see StoryReel in my subscriptions list?
The bill may have gone through a different Apple ID, a different Google account, or a web checkout. Check the receipt name. Then cancel in the matching store or email support with your Profile User ID.
Conclusion
You can cancel a StoryReel subscription without guessing. Match the charge to Apple, Google, or a card. Use Settings or Play for store bills. Use Manage Membership and service@storyreel.life when the plan is hidden.
Do that at least a day before renewal so the next recurring charge does not post. Save the User ID and the confirmation. Then you can unsubscribe and move on.
Disclaimer: This article is general educational information based on publicly available details at the time of writing. It is not financial or legal advice. Plans, prices, and refund rules may vary by device and account. Contact StoryReel, Apple, Google, or your payment provider for help with your specific charge.
