How to Cancel eHarmony Subscription [Step by Step]
eHarmony is a paid dating service with Premium Light, Premium Plus, and Premium Unlimited plans. Those plans typically run 6, 12, or 24 months. The recurring charge often shows on a card or PayPal statement as EHARMONY or EHARMONY.COM.
Deleting the eHarmony app does not cancel the subscription or stop auto-renewal. Official help says uninstalling the app will not stop scheduled payments. Use the steps below to unsubscribe through eHarmony, Apple, or Google.
What Is eHarmony and How Billing Works
eHarmony sells a Premium Membership on top of a free basic profile. Official terms list Premium Light, Premium Plus, and Premium Unlimited. Longer terms usually look cheaper per month. The amount due is the plan total, plus tax, not a small weekly fee.
eHarmony does not publish one public price for every shopper. Checkout totals in recent US reviews vary a lot by offer and term. Some public 2026 write-ups show several hundred dollars for a 6- or 12-month plan. Always read the total on your payment screen and in Data & Settings.
Paid plans auto-renew. Official terms say eHarmony renews subscriptions on the date they expire unless you cancel at least 24 hours before the current term ends. Renewal is often another 12 months, or the length you agreed to at checkout. A promo price may not repeat at renewal.
You can often pay in one charge or in installments, such as three-part pay. Official terms say canceling auto-renewal does not wipe remaining installment payments. Those scheduled charges typically continue until the contract balance is paid.
Website and PayPal purchases are billed by eHarmony. iPhone in-app purchases are billed by Apple. Google Play purchases are billed by Google. Official payment terms describe cards, debit cards, and PayPal. They do not describe carrier billing. Only the account that paid can stop that recurring charge.
How to Cancel on the eHarmony Website
Use this path if eHarmony or PayPal billed you. Official US help may label the button Amend subscription or Cancel auto renewal.
- Sign in at eharmony.com.
- Click the down arrow next to your photo.
- Click Data & Settings.
- Click Amend subscription. In the US this may say Cancel auto renewal.
- Enter your password if asked.
- Read the cancel details, then click the link at the bottom of the page.
- Walk through every confirmation screen.
- Save the confirmation page and watch for email.
Official help is clear about what this does. It turns off automatic renewal. Your current paid term still runs to the end. Pending installment payments typically still post.
Check membership status the same way. Data & Settings shows term length, purchase date, and how to turn off auto-renewal.
How to Cancel by Contacting Customer Care
Official Customer Care lives at support.eharmony.com. Help says the team is available 24/7 and usually replies within 24 hours. Chat may appear during limited hours when an agent is free. Click Contact Customer Care on a help article to start.
For a 3-day cooling-off cancel, official terms also list subscriptions@eharmony.com. You can send a signed, dated notice that says you are canceling the agreement.
Mail it to eHarmony, Inc., Attn: Cancellations. Public terms pages have shown P.O. Box 189, South Pasadena, CA 91031 and P.O. Box 28, New Hope, PA 18938. Use the address printed in the current Terms of Use, and include the email on your account.
eharmony has told the Better Business Bureau that it does not provide phone support. Some other sites still list 844 numbers. Treat those as unofficial unless eHarmony prints them on its own help pages.
Do not share your full card number or account password in a random email. Give the account email, the plan dates from Data & Settings, and a clear request to stop auto-renewal.
Canceling If Billed Through Apple or Google
eharmony cannot manage an Apple App Store subscription. Official help says Apple does not give the company access to those renewals. Google Play works the same way. Cancel in the store that charged you.
On iPhone or iPad
- Open Settings and tap your name.
- Tap Subscriptions.
- Tap eHarmony.
- Tap Cancel Subscription and confirm.
You can also open the App Store, tap your profile icon, then tap Subscriptions. If eHarmony is missing, you likely paid on the website instead.
On Android
- Open the Google Play Store app.
- Tap your profile icon.
- Tap Payments & subscriptions, then Subscriptions.
- Tap eHarmony.
- Tap Cancel subscription and follow the prompts.
Official help repeats that uninstalling the app does not cancel the plan or stop scheduled payments.
Hiding Your Profile vs Stopping Auto-Renewal
Hiding your profile is not the same as a cancel. Official help lets you hide the profile in Data & Settings under Profile Visibility. That only makes you invisible. Billing can keep running.
Deleting the account is another step. Official help says members in the middle of a subscription must contact Customer Care to start deletion. If you have no paid plan, you can delete from the account after you enter your password. Deletion is permanent. You lose messages and matches.
Turn off auto-renewal first if you still have a Premium Membership. Then hide or delete if you want the profile gone.
What Happens After You Cancel
Paid features typically last through the term you already paid for. Official terms say you will not receive a refund for unused days after a standard cancel. After the end date, the account usually returns to a free basic profile unless you delete it.
Installment plans need extra care. Official help says pending payments remain due and continue on schedule until they finish. Watch the next statements even after you unsubscribe.
If a card is declined, official terms say the processor may keep retrying until the amount is paid. The company may also update card details through your bank’s network token. Turning off auto-renewal is still the step that stops the next full term.
Requesting a Refund After Cancellation
Standard cancels generally get no unused-day refund. Official terms say the plan ends at the close of the paid term.
Residents of Arizona, California, Colorado, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, Rhode Island, and Wisconsin have a 3-business-day cooling-off right.
You may cancel without penalty before midnight of the third business day after you agreed, not counting Sundays and holidays.
Email subscriptions@eharmony.com or mail the notice described in the terms. Official terms say refunds under that 3-day rule are typically sent within 10 days after eHarmony gets the written notice. Wisconsin terms describe a 21-day refund window for a timely written cancel.
Apple and Google handle store refunds. eHarmony says it cannot process Apple iOS refunds itself.
Terms also describe a death or disability path. A physician letter may be required. That is a special case, not a standard unused-time refund.
Common Problems and Solutions
You canceled, but another charge posted.
Confirm who billed you. A website cancel will not stop Apple or Google. Check Settings or Play Store subscriptions.
You hid the profile and thought billing stopped.
Open Data & Settings and finish Amend subscription or Cancel auto renewal. Save the confirmation.
eHarmony is not in your Apple or Google list.
You likely paid eHarmony or PayPal on the website. Cancel there.
You still see installment charges.
That can be normal. Official terms keep those scheduled payments in place until the balance is paid.
You cannot sign in.
Use account recovery, then Customer Care. You still need the right billing path after you get back in.
Tips for a Smooth Cancellation
Cancel at least 24 hours before the term ends, as official terms require. Do it earlier if you can.
Take screenshots of Data & Settings, the confirmation page, and the email. Note the end date and any remaining installment dates.
Watch the next statement for EHARMONY, EHARMONY.COM, PayPal, Apple, or Google. One leftover charge can mean you canceled in the wrong place.
A free basic profile is not a paid free trial. If you later buy Premium, that plan auto-renews until you stop it.
FAQs About How to Cancel eHarmony Subscription
Q: Does deleting the eHarmony app cancel my subscription?
No. Official help says uninstalling the app does not cancel the subscription or stop scheduled payments. Cancel on eHarmony.com or in Apple or Google subscriptions.
Q: Will I get a refund for unused days?
Usually not. Official terms say a standard cancel ends at the close of the paid term with no unused-day refund. Some states have a 3-business-day cooling-off right. Apple and Google handle store refunds.
Q: Who can cancel an eHarmony subscription?
The person who owns the eHarmony account can stop a website or PayPal plan. Only the Apple ID or Google account that paid can cancel a store plan.
Q: Can I cancel remaining installment payments when I unsubscribe?
Generally no. Official help and terms say pending installment payments stay due and keep billing until the contract balance is paid. Turning off auto-renewal stops the next full term, not those leftover payments.
Conclusion
To cancel an eHarmony subscription, turn off auto-renewal where you first paid. Use Data & Settings and Amend subscription for eHarmony or PayPal billing. Use Apple or Google if the store charged you.
Keep the confirmation and watch one more statement. That is the simplest way to unsubscribe, stop auto-renewal, and avoid another recurring charge after a promo or forgotten Premium plan.
Disclaimer: This article is general educational information based on publicly available eHarmony help pages and terms at the time of writing. It is not financial or legal advice. Plans, prices, refunds, and screens can change. Contact eHarmony, Apple, Google, or your payment provider for help with your account.
