Citizen is a personal safety app that delivers real-time local alerts, incident maps, and live updates. The free version covers basic alerts. Paid plans (Citizen Premium, formerly called Citizen Plus) add extras such as police radio clips, past incident history, custom alert radius, and family sharing.
Subscriptions typically bill monthly and auto-renew. Exact pricing depends on the plan and region. Charges usually appear through Apple, Google Play, or Stripe (for web sign-ups).
Deleting the Citizen app does not cancel your subscription. You must turn off auto-renewal through the original billing source. This guide shows the official steps so you can stop future charges.
Quick answer
If you subscribed through the App Store or Google Play, cancel in your device’s subscription settings. If you signed up on the website, use Manage Subscription inside the Citizen app to reach the Customer Portal. Access generally continues until the end of the current paid period.
What Is the Citizen App and How Billing Works
Citizen sends location-based safety alerts and incident information. Premium features expand what you can see and hear. Billing is handled by Apple, Google, or Stripe depending on where you upgraded.
Your subscription renews automatically unless you cancel. Check your bank or card statement to confirm the exact source of the charge. Only the account that made the purchase can manage or cancel it.
How to Cancel Through Apple (iPhone or iPad)
Use these steps if you subscribed via the App Store.
- Open the Settings app.
- Tap your name (Apple ID) at the top.
- Tap Subscriptions.
- Find and select Citizen.
- Tap Cancel Subscription and confirm.
You can also manage subscriptions on the web by signing into your Apple account. Cancel at least 24 hours before the renewal date when possible.
How to Cancel Through Google Play (Android)
- Open the Google Play Store app.
- Confirm you are signed into the correct Google account.
- Tap your profile icon, then Payments & subscriptions > Subscriptions (or Menu > Subscriptions).
- Select the Citizen subscription.
- Tap Cancel subscription and follow the prompts.
How to Cancel If You Subscribed via the Website (Stripe)
- Open the Citizen app.
- Tap your Profile icon in the top right of the Map tab.
- Go to App Settings.
- Tap Manage Subscription.
- Enter the email address linked to the subscription.
- You will receive an email with a link to the Customer Portal.
- Open the link and tap Cancel Subscription to stop auto-renewal.
This method applies only to web/Stripe purchases.
What Happens After You Cancel
Canceling stops future automatic charges. You typically keep Premium features until the end of the billing period you already paid for. After that date the account returns to free features.
Citizen’s terms generally do not provide pro-rata refunds for unused time in the current period. App Store or Google Play refunds follow those platforms’ policies. Contact Apple, Google, or support@citizen.com if you believe a recent charge qualifies for a refund.
Your free Citizen account and alert settings remain available.
Tips for a Smooth Cancellation
Confirm the billing source on your statement first. Match the method above to that source.
Cancel well before the renewal date. Save a screenshot or the confirmation email.
If the subscription does not appear in Apple or Google settings, try the in-app Manage Subscription path or email support@citizen.com.
Restart the app after canceling if the Premium badge still shows temporarily.
Common Problems and Solutions
The subscription is missing from Apple or Google settings. You may have subscribed via the website. Use the Manage Subscription > Customer Portal steps instead.
You canceled but still see Premium features or a charge. Access continues until the paid period ends. Confirm the end date in the same place you canceled. Contact support if a later charge appears.
Wrong account is signed in. Sign out and try every Apple ID or Google account linked to the device.
You want to restore a subscription later. Open the Citizen app, go to Profile, and tap Restore Subscription (for App Store purchases).
FAQs About How to Cancel Citizen App Subscription
Q: Does deleting the Citizen app cancel my subscription?
No. Deleting the app only removes it from your device. The recurring charge continues until you cancel through Apple, Google Play, or the Customer Portal.
Q: Will I lose Premium access immediately after canceling?
No. You generally keep Premium features until the end of the current paid period. After that the free version remains.
Q: Can I get a refund after canceling Citizen?
Mid-period refunds are typically not automatic. For App Store or Google Play purchases, request a refund through Apple or Google. For web purchases, contact support@citizen.com.
Q: What if I subscribed to Citizen Plus?
Citizen Plus was renamed Citizen Premium. The cancellation steps are the same. Your existing subscription continues under the new name until you cancel it.
Conclusion
Canceling a Citizen app subscription is straightforward once you know the billing source. Use Apple Settings or Google Play for most mobile purchases, or the in-app Manage Subscription path for website sign-ups. Turn off auto-renewal so the recurring charge stops.
Your access continues until the current period ends, and the free app stays available afterward. Double-check the confirmation and your next statement. If you need help, email support@citizen.com with your account details.
Disclaimer: This article offers general educational information based on publicly available details from Citizen’s official Help Center at the time of writing. It is not financial or legal advice. Cancellation steps, plan names, pricing, and refund rules can change and may vary by platform or region. Contact Apple, Google, or Citizen support at support@citizen.com for help specific to your subscription.
