Payhip Charge on Credit Card [Identified]
A Payhip charge on a credit card can look unfamiliar even when the purchase was real. Payhip is the store platform. The product usually comes from an independent seller.
Official help says the statement often shows PAYHIP plus a business name. That name is the seller, not always the website title you remember.
What a Payhip charge on a credit card usually means
A Payhip charge on credit card typically means you bought through payhip.com. Payhip is an ecommerce platform for digital products, courses, coaching, memberships, and some physical goods.
Official help lists three common sources:
- A purchase from a seller’s Payhip store
- A Payhip paid plan, if you sell on Payhip
- A Payhip video subscription
Most statements use this format: PAYHIP*BUSINESSNAME. Banks may cut or rearrange the text. You might see PAYHIP, PAYHIP.COM, or only part of the seller name.
Payhip also says payments run through processors such as Stripe and PayPal. A related line can show PayPal or another processor instead of Payhip. Check both if the amount matches.
| What you may see | What it typically points to |
|---|---|
| PAYHIP* plus a business name | A seller store on Payhip |
| A repeating $5, $29, or $99 Payhip charge | Official help’s common clue for a Payhip plan or video plan |
| A one-time odd amount or foreign currency | More often a seller product |
| PayPal or Stripe with a Payhip receipt | Same purchase, different processor label |
Why the product name is missing
Payhip provides the checkout. The creator provides the file, course, or membership. Official help says the product comes from the independent seller. That is why the card line starts with Payhip.
Every completed purchase should send a receipt to the checkout email. Official help says the sender is contact@payhip.com. The subject is “Thank you for your purchase.” Search spam too.
The receipt names the seller, product, and amount. The seller email is usually at the bottom of that message.
How to match the charge to a store
Take the business name after PAYHIP*. Official help says to try this URL:
payhip.com/BUSINESSNAME
If you get a 404 page, try a shorter or slightly different spelling. Banks often truncate the name.
Then match the amount and date to a receipt. Official help notes that a repeating $5, $29, or $99 charge is more likely a Payhip plan or video subscription than a random one-off product. Confirm current plan prices at https://payhip.com/pricing, because advertised prices can change.
If you sell on Payhip, log into your own Payhip account. Official help says paid-plan billing is under account settings, Payment Details.
For a video plan, official help points to https://payhip.com/video-subscription.
Ask household members before you treat the charge as fraud. Official help says a family member with card access can create a Payhip purchase you do not remember.
How to cancel a Payhip subscription
Cancel in the right place. A seller membership, a Payhip seller plan, and a video plan use different pages.
Seller course, coaching, membership, or bundle
- Open the store where you bought.
- Click the person icon and log in. The receipt also has a login link.
- Open Settings, then the Subscriptions tab.
- Use the cancel button on that plan.
Official seller help says canceling this type of plan stops future charges and can cut access right away. It also says Payhip does not prorate remaining days. Time the cancel if you still need access through the paid period.
Seller “subscription product”
Official buyer help says you cancel this type by going to Your Account, then Delete Account. That cancels billing and permanently deletes the customer account. Use this only if you understand the account will be gone.
Payhip seller plan
Log into Payhip. Official unrecognized-charge help says to use account settings and the Payment Details tab.
Video subscription
Manage it at https://payhip.com/video-subscription.
Seller-facing help also says customers on an installment payment plan generally cannot cancel that plan mid-term. If your receipt says payment plan, contact the seller and Payhip before you assume a cancel button will work.
Deleting an app or file does not stop a card on file.
Refunds and what Payhip can do
Official refund help is clear. Ask the seller first. Payhip says it does not hold the funds and cannot issue the refund itself.
Each seller sets a refund policy. Many digital stores say sales are final after download. That is the seller’s rule, not a Payhip-wide money-back guarantee.
Find the seller email on the receipt. You can also use the store contact page. If the seller does not answer, official help says you may raise the issue with your bank or payment provider.
Payhip support can still look up an unrecognized charge. Official help asks you to email contact@payhip.com with:
- The statement date
- The payment reference exactly as shown
- The exact amount
- The last four card digits
If you think a seller broke Payhip rules, official help says to report that to the same email.
If you do not recognize the charge
Work the official checklist first. Read the words after PAYHIP*. Open the matching store URL. Search email for the receipt subject and sender.
Try every email you use for shopping. Work and school inboxes sometimes filter Payhip mail.
Official support is email only. Payhip says it does not offer phone support. It says it aims to reply within 24 hours, with slower mail on major holidays.
If no receipt and no store match any card on the account, treat fraud as possible. Email Payhip and call the number on the back of your card.
Ignore random “Payhip phone numbers” on complaint sites. Official pages list contact@payhip.com.
Official contacts and lookalikes
| Need | Official place to start |
|---|---|
| Identify PAYHIP* name | Try payhip.com/BUSINESSNAME |
| Seller membership cancel | Store login > Settings > Subscriptions |
| Video plan | https://payhip.com/video-subscription |
| Unrecognized charge | contact@payhip.com |
| Receipt resend | contact@payhip.com |
| Company mail | Payhip, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF |
| Company number | Payhip Ltd, 08386910 |
Lookalikes to separate:
- A PayPal or Stripe line for the same Payhip checkout
- Gumroad, Lemon Squeezy, or another creator store from the same week
- A Payhip seller plan if you also run a store
- Unrelated “hip” or “pay hip” typo sites
London on the company page is Payhip’s registered office. It is not proof you bought a London shop item.
FAQs About a Payhip Charge on a Credit Card
Q: Is every Payhip charge a membership?
No. It can be a one-time download, a seller subscription, a Payhip seller plan, or a video plan. Official help uses repeating $5, $29, or $99 amounts only as a clue. Check the receipt before you assume another bill is coming.
Q: Why does canceling some Payhip products delete my account?
Official cancel help uses Delete Account for certain subscription products. That path cancels billing and removes the customer account. Course and membership plans use a Subscriptions tab instead. Read the screen before you confirm.
Q: Can Payhip refund me if the seller ignores me?
Payhip says it does not hold funds and cannot refund you directly. Email the seller first. Then email contact@payhip.com if the charge is unrecognized or the seller looks abusive. You can also ask your card issuer about a dispute.
Q: What if payhip.com/BUSINESSNAME is a dead page?
Official help says the statement name may not match the store URL. Try shorter spellings. Then use the receipt and contact@payhip.com. A missing store page alone does not prove fraud.
Conclusion
A Payhip charge on a credit card most often means PAYHIP billed a seller product, a Payhip plan, or a video subscription. Match the name after PAYHIP* to a store or receipt. Cancel in the store account, Payment Details, or the official video page, depending on what you bought.
Keep the receipt, statement line, and last four card digits together. That packet is usually enough for Payhip or your bank to see what happened.
Disclaimer: This article is for general information only. It is not financial, legal, or tax advice. Payhip sellers, refund rules, and statement wording vary. Confirm details with Payhip, the seller, or your card issuer for your specific charge.
