How to Cancel Roku Subscription on TV [Step by Step]
A Roku account itself is free. The recurring charge you see is usually a paid channel, a Premium plan inside The Roku Channel, Howdy, or another app you started on the TV. That bill typically shows up as “Roku,” “Roku for [service],” or “The Roku Channel.” Prices vary by app. Howdy, for example, is generally $2.99 a month.
Removing an app from the Home screen does not cancel the subscription. Official help says you should turn off auto-renew first. This guide shows the TV steps, the website backup, and when you must cancel with the streaming company instead.
What Is a Roku Subscription and How Billing Works
Roku is a streaming platform on Roku players and Roku TVs. You can add free apps and paid apps. Paid plans you start through Roku are usually billed by Roku Pay from the card or PayPal saved in your Roku account.
Who can cancel depends on how you signed up.
- Plans billed and managed through Roku can typically be canceled on the TV or at my.roku.com.
- Disney+, Hulu, and Sling TV may still need those companies, even if Roku processes the charge.
- Netflix, Prime Video, YouTube TV, Apple TV, and many other apps you started on their own sites are not canceled on Roku.
Check your statement first. If it says Roku, start on the TV or my.roku.com. If it names only the streamer, cancel with that streamer.
There is no standard carrier or phone-bill path in Roku’s payment help. Official pages list credit cards, debit cards, and PayPal.
How to Cancel a Subscription on Your Roku TV
Use these steps on a Roku player or a Roku TV.
- Press the Home button on your Roku remote.
- Highlight the app you want to unsubscribe from.
- Press the Star button. Some remotes show this as * .
- Select Manage subscription.
- Review the renewal date and price.
- Select Turn off auto-renew.
- Enter your purchase PIN if the TV asks for one.
- Confirm. Note the date access ends.
Turning off auto-renew is how Roku cancels a subscription. You generally keep watching until the current billing cycle ends. You typically will not get a refund for unused days.
If you do not see Manage subscription, the plan is probably billed by the streaming company, not by Roku. Open that company’s account instead.
Do not choose Remove app until auto-renew is off. Official help says an active plan can block removal, and removal alone does not stop the recurring charge.
How to Cancel From my.roku.com
The website is useful if you cannot find the app tile, you have several plans, or someone else uses the TV.
- Go to my.roku.com/subscriptions.
- Sign in with the same email used on the TV. You can check that email under Settings, then System, then About.
- Open Active subscriptions.
- Select the plan you want to cancel.
- Select Manage subscription.
- Select Turn off auto-renew and confirm.
The page should show when access ends. Check inactive or expired plans too, so you do not miss a second charge.
You can also review payment methods at my.roku.com. Official help says you should cancel Roku-billed subscriptions before you remove a payment method.
When You Must Cancel With Disney+, Hulu, or Sling
Roku’s own support says Disney+, Hulu, and Sling TV are different. Roku may still put the charge on your statement. Those companies still manage the subscription.
Official Roku help points you here:
- Disney+: 888-905-7888
- Hulu: 877-824-4858
- Sling TV: 888-394-6698
Call or use that company’s website. Ask them to confirm auto-renewal is off. Then check my.roku.com so you are not looking at an old Roku invoice and thinking the plan is still active on Roku’s side only.
Canceling If You Signed Up Outside Roku
Many apps on your TV were never sold by Roku. You only signed in.
Cancel those plans where you bought them.
On iPhone or iPad
- Open Settings.
- Tap your name, then tap Subscriptions.
- Tap the service.
- Tap Cancel Subscription and confirm.
On Android
- Open the Google Play Store.
- Tap your profile picture.
- Tap Payments & subscriptions, then Subscriptions.
- Tap the service.
- Tap Cancel subscription and confirm.
If Amazon, a cable bundle, or the streamer’s website billed you, use that account. Watching on Roku does not move the bill to Roku.
What Happens After You Cancel
After you turn off auto-renew on a Roku-managed plan, Roku generally will not bill that plan again. Access usually continues until the paid period ends.
The app tile may stay on the Home screen. That is normal. You can remove it after auto-renew is off if you want a cleaner screen.
A free trial still needs this same cancel step before it converts. If you wait, the first paid charge typically posts.
Closing your whole Roku account is a bigger step. Official help says you must cancel subscriptions first. A closed account generally cannot be reopened. You would create a new account later if you need the device again. Most people only need to stop auto-renewal.
Requesting a Refund After Cancellation
Canceling stops the next bill. It is not the same as a refund.
Roku’s public refund policy says content and subscriptions purchased and managed directly by Roku are prepaid, final, and non-refundable. Local law can still apply in some cases, but you should not count on unused-day credit.
Disney+, Hulu, Sling TV, Apple, Google, and other sellers follow their own refund rules. Ask the company named on the receipt.
If a charge posted after you already turned off auto-renew, save the confirmation screen and the invoice. Use official chat on support.roku.com for a Roku-billed plan. Roku says it does not charge for customer support. Be wary of random phone numbers that claim to be Roku.
Tips for a Smooth Cancellation
Cancel at least a day before the renewal date you see on the TV or website.
Match the Roku email on the TV to the email you use on my.roku.com. Two accounts are a common reason a plan “will not cancel.”
Turn on email reminders in your Roku account if you want a heads-up before the next payment.
Set a purchase PIN under Settings if other people use the remote. The same PIN is typically required to turn auto-renew back on.
Keep The Roku Channel if you still want free live TV and on-demand shows. Canceling a paid Premium plan does not remove the free Roku Channel.
Common Problems and Solutions
You removed the app, but the charge continued. Removal is not cancellation. Sign in at my.roku.com and turn off auto-renew.
Manage subscription is missing. The plan is likely billed by the streamer, Apple, Google, or Amazon. Cancel there.
The TV asks for a PIN you forgot. Use account recovery on my.roku.com, or open Settings on the device and look for PIN or parental control options tied to your signed-in account.
Roku still shows an invoice after you canceled Disney+ or Hulu. That is a common complaint. Cancel with Disney+, Hulu, or Sling directly, then compare the next statement.
Chat is the only official help path you can find. That matches Roku’s current support site. Hours are generally listed around 4:00 a.m. to 10:00 p.m. Pacific Time. Do not use a number from a pop-up or a text message.
You wanted to stop every Roku fee. The device account is free. Review every Active subscription. One leftover Premium or Howdy plan can keep billing.
FAQs About How to Cancel Roku Subscription on TV
Q: Does deleting or removing a Roku app cancel the subscription?
No. Removing the app only clears the tile. You still need to turn off auto-renew on the TV or at my.roku.com. Official help even says an active subscription can block the Remove app option.
Q: Can I cancel a Roku subscription on the TV at any time?
Yes, you can generally unsubscribe any time before the next renewal. Use Home, highlight the app, press Star, then Manage subscription. Access typically lasts through the period you already paid.
Q: Will I get a refund after I cancel a Roku subscription?
Roku says plans it sells and manages are prepaid, final, and non-refundable. You usually keep the rest of the billing cycle instead of getting money back. Partner stores and streamers use their own refund rules.
Q: Why is there still a recurring charge after I canceled on the TV?
The current cycle may not have ended yet, or a different seller may own the plan. Check the statement name. Then confirm auto-renew is off on my.roku.com and in Apple, Google, or the streamer’s account if that company billed you.
Conclusion
You can cancel a Roku subscription on the TV without closing your free Roku account. Highlight the app, press Star, open Manage subscription, and turn off auto-renew. Use my.roku.com if you want every plan on one screen.
Stop auto-renewal before the next date on that screen. Then check the statement name one more time so a Disney+, Hulu, Apple, or Google plan does not keep the recurring charge going.
Disclaimer: This article is general educational information based on publicly available Roku help pages at the time of writing. It is not financial or legal advice. Plans, partner billing, and refund rules may vary. Contact Roku, the streaming service, or your payment provider for help with your specific account.
